Job Description
This role is responsible for the day-to-day management of customer accounts, ensuring payments are correctly allocated, outstanding balances are followed up, and account records remain accurate and up to date. You will be joining a small accounts team within a growing Australian business. The role involves a mix of accounts receivable processing, account reconciliation, customer communication and problem solving.
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Key responsibilities
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Process and allocate customer payments
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Monitor outstanding accounts and follow up overdue invoices
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Send customer statements and copies of outstanding invoices
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Reconcile customer accounts and investigate payment discrepancies
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Process and apply credits and refunds where required
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Maintain accurate customer account information
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Respond to customer queries regarding invoices, payments and account balances
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Assist with direct debit and instalment payment reconciliation
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Identify overdue or defaulted payment arrangements and escalat(e) where required
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Assist with month-end accounts receivable reconciliation
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About you
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Has previous accounts receivable or similar accounts experience
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Has strong attention to detail
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Is confident working with numbers and financial records
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Can manage a high volume of transactions accurately
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Has valuable written and verbal communication skills
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Is comfortable following up customers regarding outstanding accounts
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Can investigate and resolve account discrepancies
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Is organised and able to manage competing priorities
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Can work independently while also being part of a small team
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