Senior Manager, Customer Ops & Experience - Ai-Driven (Victoria)

Senior Manager, Customer Ops & Experience - Ai-Driven (Victoria)

25 Aug
|
Wesfarmers
|
Victoria

25 Aug

Wesfarmers

Victoria

Job Description
Wesfarmers OneDigital in Melbourne is seeking a Senior Manager for Customer Operations & Experience to lead the OnePass customer care function. The role oversees outsourced support operations and optimises service quality, systems and technology, including AI, to scale and enhance the member experience.
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You will establish KPIs, manage budgets, and drive cross-functional transformation while aligning with growth objectives and strategic priorities across the group.
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📌 Senior Manager, Customer Ops & Experience - Ai-Driven (Victoria)
🏢 Wesfarmers
📍 Victoria

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