Job Description
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Under the guidance of the Part Sales Supervisor, the Part Sales Coordinator will join our Parts Sales team on a 6 month secondment at our Guildford, Parts Distribution Centre. In this pivotal customer-facing and phone-based role, you'll adeptly locate and identify machine parts, providing cost-effective solutions for swift delivery. Additionally, meticulous attention will be given to processing all parts orders and inquiries promptly and accurately.
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Roster – 5 Days, 8 Hrs/Day
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What You'll Do:
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Deliver high-quality, customer-focussed service by responding to phone and in-person enquiries, ensuring a positive and seamless
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Accurately identify and source machine parts, providing cost-effective solutions and coordinating timely delivery to meet customer needs
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Process parts orders and enquiries promptly, maintaining attention to detail across systems such as inventory management and warehouse platforms
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Resolve customer issues and conflicts effectively while pro-actively supporting sales outcomes through problem-solving, negotiation and collaboration with internal teams.
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Skills & Experience:
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Customer service and sales experience within automotive or heavy industry.
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Parts identification experience or exposure to the automotive, mining or heavy equipment industries and ability to recommend practical and cost-effective solutions
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Manage challenging customer situations calmly, applying a solution-focussed mindset to resolve issues quickly and professionally
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Strong administrative and system proficiency – with a high attention to detail, solid computer skills across MF Office, inventory management and warehouse systems.
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Our Benefits include, but are not limited to:
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Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
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Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
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Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
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Employee Referral Program - Prospect to receive a referral bonus up to $**** for applicable roles
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Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
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Our Company & Commitment
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With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offers a wide range of mining and construction equipment and management solutions.
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At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
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📌 Parts Sales Coordinator (Western Australia)
🏢 Westrac
📍 Western Australia