Job Description
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Perm Part‐Time | $***** p/h + Super
n
Join a trusted national brand where your customer service skills truly make an impact.
n
Our Bundaberg Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.
n
If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.
n
About the Role
n
As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
n
Days: Monday - Friday Hours: 9.00am - 1.00pm Must be flexible to work overtime as required
n
You will be responsible for:
n
n
Delivering warm, professional face‐to‐face customer service
n
Selling of Vehicle Accessory Products
n
Greeting customers and visitors with a positive, helpful attitude
n
Managing phone, email and in‐person enquiries
n
Supporting the Service Centre Manager with daily operations
n
Updating customers on repair lead times
n
Conducting basic repair inspections on vehicles
n
Educating customers on our full range of services
n
Scheduling repair bookings and managing workflow
n




Issuing invoices and raising job authorities
n
Resolving customer concerns and following up queries
n
n
About You
n
We're looking for someone who brings professionalism, energy and initiative to the team.
n
You will have:
n
n
Strong customer service experience (face‐to‐face preferred)
n
Excellent verbal and written communication skills
n
Qualified presentation and a positive attitude
n
Ability to problem‐solve and create customer‐focused solutions
n
Strong time management and ability to prioritise in a busy environment
n
Intermediate–advanced Microsoft Office skills
n
Administration experience supporting daily operations
n
Comfortable with sales and confident in educating customers on additional services
n
A current driver's licence (essential)
n
Full Australian work rights (essential)
n
n
Why Join Us?
n
n
Supportive, collaborative team culture
n
Opportunities for growth and development
n
Competitive hourly rate
n
Reward & Recognition programs
n
Work with a respected national brand
n
n
At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.




n
O'Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
n
Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo, O'Brien began as a silvering business with a strong commitment to customer satisfaction and employee well‐being.
n
Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company.
n
Today, O'Brien operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.
n
Our expertise extends beyond vehicles - since ****, O'Brien has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer.
n
In **** O'Brien and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien to offer a complete range of a complete range of products and services across Australia.
n
O'Brien is also part of Belron, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.
n
At O'Brien, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
#J-*****-Ljbffr

📌 Customer Experience Expert (Bundaberg Central)
🏢 O'Brien Glass Industries
📍 Bundaberg Central