Job Description
Pylontech (SHSE: ******) is a global leading energy storage company specialising in lithium battery solutions for residential, commercial and utility applications.
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With solid growth in Australia, Pylontech has established a solid presence through distributors and installer networks. Our Australian headquarters is based in Sydney, supporting nationwide operations.
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To support our expanding install base and deliver best-in-class customer experience, we are looking to grow our local technical support team.
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The Role
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We are seeking a Technical Service Engineer to support our residential and C&I; energy storage business across Australia.
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This is a hands-on, customer-facing role, responsible for:
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Technical support (remote & on-site)
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Commissioning and troubleshooting
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Supporting installers, distributors, and partners
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Location is flexible across Australia (Sydney / Melbourne / Brisbane preferred), with regular travel required.
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Key Responsibilities
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Technical Support & Troubleshooting
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Provide remote and on-site technical support for energy storage systems (residential & C&I;)
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Diagnose and resolve system issues including battery, inverter, and communication faults
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Support firmware upgrades, commissioning, and system optimisation
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Commissioning & Field Service
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Assist installers and partners with system commissioning and setup
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Conduct on-site inspections and troubleshooting when required
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Ensure systems are operating safely and efficiently
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Work closely with installers, distributors, and retailers to provide timely technical support
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Build strong relationships with partner technical teams
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Deliver a high level of customer experience and issue resolution
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Issue Management & HQ Coordination
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Report product issues clearly and follow up with HQ engineering teams
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Track and manage technical cases to ensure closure
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Support root cause analysis and continuous product improvement
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Training & Technical Enablement
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Provide technical training and guidance to installers and partners
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Support technical workshops, webinars, and product demonstrations
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Pre-sales & Technical Support (when required)
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Assist sales team with technical queries, system design, and solution support
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Support product launches and technical marketing activities
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What We're Looking For
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Education & Experience
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Bachelor's degree in Electrical, Electronics, Power Systems, or related field
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1–3+ years experience in solar, battery, or renewable energy industry
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Experience with system troubleshooting and commissioning preferred
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Technical Skills
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Good understanding of:
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Battery energy storage systems (BESS)
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Inverters and communication protocols
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Ability to analyse and solve technical problems independently
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Familiar with tools such as monitoring platforms, basic networking, and electrical testing
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Skills & Attributes
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Hands-on, proactive, and solution-oriented mindset
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Ability to manage multiple issues and prioritise
effectivelyWillingness
to travel frequently across Australia
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Full working rights in Australia
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Valid driver's licence
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Why Join Pylontech
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Work with a fast-growing global energy storage leader
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Be at the forefront of Australia's energy transition
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Strong exposure to real-world systems, installers, and large-scale deployments
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Opportunity to grow into senior technical or solution roles
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Competitive salary + performance incentives
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#J-*****-Ljbffr

📌 Technical Service Engineer (New South Wales)
🏢 Pylontech
📍 New South Wales