Job Description
At ASSA ABLOY Entrance Systems, we don't just keep doors moving — we create seamless, safe, and customer‐first service experiences.
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We're looking for a Service Coordinator superstar to assist at our office in Murarrie Queensland.
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If you passionate about delivering exceptional customer service and enjoy building strong relationships? If you thrive in a people‐focused, solutions‐driven role, this prospect may be for you!
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Why Join ASSA ABLOY?
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ASSA ABLOY is the global leader in access solutions, employing nearly 50,000 people across 70+ countries. Our entrance systems power industrial sites, warehouses, logistics hubs, and commercial facilities worldwide.
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At ASSA ABLOY Entrance Systems, we invest in our people. We value trade skills, practical experience, curiosity, and a safety‐first mindset. Whether you're deep in your trade or coming from an adjacent mechanical background, we provide structured training, mentoring, and long‐term stability.
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We are proud to build diverse and inclusive teams and welcome people from a wide range of industries and career paths.
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The Role
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As a Service Coordinator, you will play a pivotal role in the smooth day‐to‐day operation of our service function. Working closely with the State Manager, you'll coordinate technicians and sub‐contractors, manage schedules. As a customer service expert, you'll be the trusted voice our customers rely on.
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This is a fast‐paced, hands‐on role suited to someone who enjoys problem‐solving, juggling priorities and keeping people and processes aligned.
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As a Service Coordinator, you will:
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Organise and manage technician schedules for maintenance, quoted jobs, on‐call and emergency work
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Send technicians and subcontractors to jobs to keep things moving smoothly
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Look after subcontractors,



including their work, upgrades, quotes and invoices
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Create purchase orders for subcontractor work from scheduled maintenance
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Keep customers in the loop about service and installation timings, and follow up when needed
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Sort out customer issues or pass them on when required (jobs, invoices or installs)
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Coordinate upgrades for key customers
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Keep job details up to date in ServiceM8
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Provide day‐to‐day admin and operational support to the State Manager
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Keep documents, records and files organised and compliant
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Help out with inventory when neededTake care of general admin tasks like preparing quotes, answering phones and filing
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What You Bring
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1–3 years' experience in a similar service coordination, dispatch or scheduling role
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Strong geographic knowledge of your city/state
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Excellent customer service skills with a professional phone manner
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Solid computer skills, including the MS Office suite
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Experience with Exact (advantageous but not essential)
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A current driver's licence and your own transport
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Strong problem‐solving skills with a positive, proactive approach
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Excellent time management and the ability to meet deadlines
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Clear, confident communication across all levels
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High attention to detail and accuracy
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Ability to multitask in a fast‐paced environment
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A collaborative team player who enjoys supporting others
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What We Offer
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A permanent role with a globally recognised organisation
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A supportive, inclusive and team‐oriented workplace
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Ongoing training, feedback and development opportunities
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The chance to grow your role locally, regionally or internationally
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An opportunity to make a meaningful impact in service delivery and customer experience
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Ready to Step Up?
#J-*****-Ljbffr

📌 Service Co-Ordinator (Queensland)
🏢 ASSA ABLOY
📍 Queensland