Job Description
If you're a UC / Voice Engineer who knows Microsoft Teams Calling, Cisco UC or SIP environments and wants more ownership of your solutions, this is an opportunity worth exploring.
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Our client is a leading South Australian ICT managed services provider and Telstra Platinum Partner, supporting government and enterprise customers across Australia.
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With 50+ staff and continued growth, they're looking for an experienced Unified Communications Engineer to join their Adelaide team and take a key role in designing and delivering modern voice and collaboration solutions.
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What's in it for you?
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This isn't purely a BAU support role.
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You'll get exposure across the full solution lifecycle - from solution design and pre-sales through to implementation, migration and complex troubleshooting - working with a mix of established enterprise technology and modern cloud-based UC platforms.
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You'll have the opportunity to:
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Take ownership of technically compelling UC projects
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Work across Microsoft Teams Calling, Cisco Webex Calling, SIP and SBC technologies
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Deliver solutions for enterprise and government environments
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Work closely with experienced engineers, architects and pre-sales specialists
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Build deeper capability across cloud voice, networking and contact centre technologies
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Join an established Adelaide technology business that is continuing to grow
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What you'll be doing
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You'll design,



deploy and support UC and telephony solutions, including:
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Microsoft Teams Calling, including Direct Routing and Operator Connect
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Cisco Webex Calling and broader Cisco UC environments
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SIP trunking, SBCs, dial plans and call routing
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Telstra carriage and third-party integrations
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Cloud voice migrations from legacy PBX environments
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L2/L3 troubleshooting across voice and call-quality issues
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Technical designs, low-level designs and as-built documentation
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You'll also work alongside the pre-sales team, contributing technical expertise to solution design, customer conversations and presentations.
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What we're looking for
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You'll ideally have 4+ years of experience in UC, voice or collaboration engineering within an MSP, telco or enterprise environment.
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Strong experience in Microsoft Teams Calling and/or Cisco UC will be highly regarded, along with:
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SIP, RTP, QoS and codecs
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SBCs such as AudioCodes or Ribbon
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Voice-related networking including VLANs, QoS and firewall traversal
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Troubleshooting complex voice and call-quality issues
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Strong customer-facing and communication skills
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Experience with Genesys, Five9, Telstra TIPT or Telstra carriage services would be a bonus, as would Microsoft Teams Voice or Cisco Collaboration certifications.
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Australian Citizenship is preferred due to the nature of some government customer engagements.
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📌 Unified Communications Engineer (South Australia)
🏢 Talent
📍 South Australia