Job Description
Technical Business Analyst – Integration Delivery
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We're looking for a hands‐on Technical Business Analyst to own the design and delivery of customer integrations across a growing SaaS platform.
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This is not a traditional requirements‐only BA role. You'll work directly with customers to understand how their systems operate, design the right integration approach, configure and test solutions, and take implementations through to go‐live.
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What you'll be doing
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Run customer workshops to understand workflows, systems and integration requirements
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Translate business requirements into technical solution designs
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Design integration approaches across APIs, platform configuration and custom workflows
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Configure, test and troubleshoot integrations
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Work hands‐on with REST APIs, SQL, data models and low‐code workflow tools
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Manage implementations from solution design through UAT and production
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Coordinate with third‐party integration partners
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Support customers through upgrades, changes and post‐production issues
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Work closely with Sales, Onboarding,



Product and Engineering
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Manage customer expectations and recommend the right technical approach where requirements need to be challenged
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What we're looking for
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3+ years' experience delivering SaaS, software or system integration projects
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Experience working directly with customers on technical implementations
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Good understanding of REST APIs and common integration patterns
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Hands‐on SQL experience
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Experience translating business logic into system or platform configuration
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Comfortable troubleshooting integrations and data issues
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Able to run workshops and communicate technical concepts clearly
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Comfortable owning delivery and making decisions independently
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Experience with workflow automation tools such as n8n, integration platforms, ordering systems, marketplaces, ERP environments or supply chain technology would be practical.
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This would suit someone currently working as a Technical Business Analyst, Integration Consultant, Technical Implementation Consultant, Solutions Consultant or Integration Engineer who wants broader ownership across solution design and delivery.
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📌 Technical Business Analyst (New South Wales)
🏢 The Onset
📍 New South Wales