Job Description
Love helping people? Thrive in a fast-paced environment? Ready to grow your career with one of Australia's leading fintechs?
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At Handy Finance, we're on a mission to Make Money Simple. As a four-time Canstar Outstanding Value Personal Loans award winner, we're transforming the way Australians access finance and we're looking for passionate Customer Service professionals to join us on the journey.
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If you're someone who enjoys solving problems, creating great customer experiences, and being part of a supportive, high-growth team, we'd love to meet you.
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What you'll do:
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As the friendly voice of Handy Finance, you'll play a key role in helping customers every day by:
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Providing outstanding support via phone, email, and SMS
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Managing inbound and outbound customer enquiries with professionalism and empathy
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Preparing and maintaining accurate data for loan settlements
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Assisting customers with day-to-day account and administrative enquiries
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Understanding customer needs and delivering positive outcomes quickly
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Working closely with internal teams to ensure a seamless customer experience
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Every interaction is an chance to make a positive impact.
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What you'll bring:
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You'll be a great fit if you have:
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At least 1 year of customer service experience
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Excellent verbal and written communication skills
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A positive, friendly, and customer-first attitude
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Strong listening and problem-solving abilities
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Good computer skills, including Microsoft Office
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The ability to thrive in a fast-paced, team-focused environment
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Full Australian working rights
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What we'll offer:
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We're more than just another finance company. we're building something exciting.
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Here's what you can expect:
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Career progression in one of Australia's fastest-growing fintech businesses
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A collaborative, supportive, and energetic team culture
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Competitive salary and full-time permanent employment
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Modern office located in the heart of Adelaide CBD
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The opportunity to make a real impact as our business continues to grow
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Ready to Make a Difference?
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If you're passionate about helping people and want to build your career with a company that's changing the future of consumer finance, we'd love to hear from you.
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📌 Customer Service Officer (South Australia)
🏢 Handy Finance
📍 South Australia