Job Description
Role Summary
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Join a fantastic team showcasing your excellent customer relationships. Vehicle/transport industry and Administration experience preferable.
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Job Responsibilities
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Life at Scania
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Our purpose is to Drive the Shift towards a sustainable transport system.
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At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.
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You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.
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Welcome to Scania, a company that is enjoying record growth.
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What you will do
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This role is responsible for managing and exceeding customer expectations through the process of coordinating new vehicle movements, this role is resposible for;
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Conduit between the Customer, third party vendors and the Workshop to ensure a single point of contact
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Manage customer expectations by providing timely updates on job progress, handling of cash sales transactions and conducting vehicle handover upon completion of the work
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Manage the quotation process, including checking customer credit limits and guarantees of payment; and identify applicable payer i.e. Warranty, Contracts, Cash Sale etc
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Create and invoice work orders,



add job lines and allocate work to the workshop planner with regard given to workshop booking capacity and work load.
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Identify opportunities to upsell and cross-sell by promoting additional products or services to meet customer needs, contributing to increased sales and customer value
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Liaise with external suppliers to ensure efficient co-ordination of recent vehicle movements through the Scania Australia Service Network
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Who you are
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Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:
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Ability to think on your feet and show initiative
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Strong abilities in time management, organisation and administration
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Effective problem solving
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Strong written and verbal communication skills
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Mechanical or workshop aptitude is advantageous
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What we can offer you
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A dynamic and inclusive work culture - be part of a great team environment
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A company that is enjoying record growth and eligibility for an annual company bonus scheme
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Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
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Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
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Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
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Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
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📌 Customer Service Advisor/Administrator (South Australia)
🏢 Scania Australia
📍 South Australia