Job Description
ICT Support Officer, Service Desk Desktop Support
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ICT Support Officer, Service Desk Desktop Support, Baseline Security Clearance
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Infinity Pro
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Barton, Canberra ACT
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Help Desk and IT Support (Information and Communication Technology)
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Contract, Temp
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Rates Negotiable
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Service Desk
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Desktop Support
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Competitive hourly contract rate to negotiable
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Barton, Canberra ACT
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Initial 3-month contract + 3-month extension option
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Current Baseline highly regarded to candidates eligible to obtain Baseline also encouraged to apply
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Infinity Pro is seeking an experienced ICT Support Officer , Service Desk professional for a contract opportunity within an Australian Federal Government environment in Barton, Canberra.
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This is a hands-on frontline ICT Support, Service Desk and Desktop Support role supporting users across Australia and overseas.
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You will be responsible for resolving day-to-day hardware, software, network, account and device issues, managing incidents and service requests, administering user accounts and ICT assets, and assisting with ICT upgrades, deployments, security activities and operational projects.
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The position is predominantly a hands-on ICT support, help desk role, with additional involvement in ICT upgrades, testing, rollouts and implementation activities.
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ICT Support, Service Desk, Help Desk or Desktop Support
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Australian Public Service, Federal Government ICT environments
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Microsoft on-premise and cloud environments
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Hardware, software, network, user account and device troubleshooting
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Incident and service request triage, resolution and escalation
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User account, system, software and device administration
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ICT asset management and maintaining accurate support records
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Supporting technical and non-technical end users
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Robust problem-solving and technical troubleshooting skills
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Managing competing priorities within a busy ICT support environment
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Working within ICT security, access management and governance requirements
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Strong communication, stakeholder management and customer service skills
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Highly desirable experience:
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Active Directory to on-premise
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Endpoint and device administration
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ICT asset management
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Patching and access management
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ICT upgrades, testing and deployments
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Developing ICT procedures, user guides and knowledge articles
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What you will be doing
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Providing frontline ICT support across hardware, software, networks, accounts and end-user devices
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Managing and resolving service requests and incidents in line with service levels
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Troubleshooting technical issues and escalating complex incidents when required
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Administering user accounts, systems, devices, software and ICT asset records
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Supporting ICT projects, upgrades, testing, rollouts and implementation activities
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Supporting cyber security controls, patching, access management and incident reporting
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Maintaining ICT procedures, user guides and knowledge articles
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Liaising with staff, vendors and service providers
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Identifying recurring issues and contributing to service and process improvements
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Location: Barton, Canberra ACT
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Working arrangement: 100% office based, onsite
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Contract: Initial 3 months
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Extension: One further 3-month extension option
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Hours: 37.5 hours per week
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Expected start: 7 September ****
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Level: APS5 equivalent
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Rate: Competitive hourly contract rate to negotiable depending on experience
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Security clearance
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A current Baseline security clearance is highly regarded.
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Candidates who do not currently hold Baseline but are eligible and able to obtain an Australian Government Baseline security clearance are also encouraged to apply.
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Salary:Attractive package will be offered to right candidate
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📌 Ict Support Officer, Service Desk Desktop Support (Canberra)
🏢 Infinity Pro
📍 Canberra