Job Description
ICT Project Officer | Australian Government Contract Opportunity
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Security Clearance: Baseline clearance
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Work Arrangement: 100% onsite / office-based
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Hours: Up to 37.5 hours per week
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About the Opportunity
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An Australian Government organisation is seeking an experienced ICT Project Officer / ICT Support professional to provide frontline ICT support and contribute to ICT projects and operational activities.
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The successful candidate will work in a customer-focused setting supporting users, ICT systems, devices and technology initiatives across Australia and overseas.
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Key Responsibilities
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Provide first-level ICT support across hardware, software, network, account and device issues
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Triage, resolve and escape incidents and service requests
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Administer user accounts, devices, software and ICT asset records
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Support ICT projects, upgrades, testing, deployments and rollouts
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Develop and maintain ICT procedures, user guides and knowledge articles
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Liaise with technical teams, vendors and service providers
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Identify recurring issues and contribute to service improvements
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Support cyber security, patching, access management and incident reporting
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Provide professional support to technical and non-technical users
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The ideal candidate will demonstrate:
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Experience delivering responsive ICT support within an Australian Government environment
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Strong troubleshooting experience across Microsoft on-premises and cloud technologies
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Ability to analyse technical issues, assess risks and develop practical solutions
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Strong communication and stakeholder-management skills
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Ability to manage competing priorities and deliver outcomes within deadlines
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Understanding of ICT security, governance and professional service standards
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Ability to work collaboratively in a busy operational environment
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Understanding of ITIL principles
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Experience supporting ICT projects, deployments and technology upgrades
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