Job Description
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
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Claims Officer
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Role based in Woonona
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Hybrid working available after training period
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About the role:
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Coal Services is looking for two Claims Offices to support Worker Services team on full-time, fixed-term contracts until 30/06/2027.
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As a Claims Officer with Coal Mines Insurance (CMI), you will be responsible for the productive and effective management of claims-related administration and customer-service activities.
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Your main responsibilities will include:
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Accurate and timely payment of accounts
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Registration of claims and early notifications
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Efficient management of customer claims administration, mail, phone enquiries and file management
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Ability to meet KPI targets in a timely manner
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Active participation in ongoing projects under management
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About you:
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Your education, experience and skills will include:
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Business Administration Certificate (essential)
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Strong computer skills especially with Adobe and Microsoft Office
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Team player with a focus on customer service excellence
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Professional phone manner with clear verbal and written communication skillsExcellent attention to detail and commitment to learning
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Organisational skills and ability to prioritise
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Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference
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What we offer:
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Check out ourBenefits page to learn more about our Employee Value Proposition!
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Friendly and supportive team culture
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Remote working up to 3 days/week once trained (subject to business needs)
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7.25-hour days, Monday to Friday
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5 weeks annual leave
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18 days personal leave & 3 days family and emergency leave (pro rata)
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Additional company holidays at Easter and Christmas
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Access to onsite gym and onsite parking
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Reward and Recognition program to celebrate your success
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Retailer discounts through Smart Spending App
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