Job Description
ABOUT THE OPPORTUNITY
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As a Key Account Manager, you will drive customer profitability, retention, and growth across large, strategic, and multinational clients.
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You will play a key role in delivering value-led travel programs while building strong, executive-level relationships across global markets.
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This is a high-impact role where you will influence strategic direction, optimise commercial outcomes, and collaborate with cross‐functional teams to deliver best‐in‐class customer experiences.
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You will be at the centre of innovation, using insights and technology to enhance customer programs and unlock new opportunities.
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WHAT YOU WILL DO:
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Drive customer profitability, growth, and retention across strategic global accounts
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Identify opportunities for value-added sales, growth, and increased service adoption
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Conduct profit and loss reviews and ensure commercial agreements are met
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Build and maintain strong relationships with key stakeholders, including C-suite executives
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Engage internal teams (operations, finance, technology) to deliver value and service excellence
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Lead strategic conversations to influence customer programs and business decisions
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Deliver innovation by recommending and implementing new products and services
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Develop and execute customer business plans aligned to client goals
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Analyse customer data and trends to identify insights and opportunities for improvement
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Utilise CRM systems (e.g., Salesforce) to manage communications and track activities
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Manage and deliver key customer projects with transparent stakeholder communication
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Collaborate with regional and global teams to optimise contract performance and delivery
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Influence change through strong storytelling, ROI articulation, and data insights
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Minimum experience and qualifications:
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Minimum 5 years' experience in Account Management
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Proven success managing large, strategic, or multinational customers
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Commercial acumen and experience managing customer profitability
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Ability to build executive‐level relationships
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Experience working with cross‐functional and global teams
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Strong analytical and data interpretation skills
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Experience using CRM tools (e.g. Salesforce)
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Excellent communication, negotiation, and influencing skills
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Strong project management capability
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Travel industry experience preferred
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WHAT YOU WILL ENJOY:
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Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd
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Our People: CTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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Development:Individualised
Learning & Development pathway options
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Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
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Exclusive Staff
Discounts:Accessible
via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
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Travel
Discounts:Including
family and friends - flights, hotels, tours, cruises, travel insurance and more
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Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
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Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
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Mental Health:Support and Employee Assistance Program for staff and family
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Social:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok ****, Sydney ****)
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Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
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Sustainability:The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment
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Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
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Please Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.
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Remote working options are not available for this position.
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FCM are looking for a Key Account Manager to drive growth, profitability, and innovation across strategic global clients. Lead high-impact customer relationships, deliver data-led insights, and scale travel programs. Bring your account management, stakeholder engagement, and commercial expertise to a dynamic global role.
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FCM are looking for a Key Account Manager to drive growth, profitability, and innovation across strategic global clients. Lead high-impact customer relationships, deliver data-led insights, and scale travel programs. Bring your account management, stakeholder engagement, and commercial expertise to a dynamic global role.
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