Job Description
At Cuscal,we'rebuilding the next generation ofacquiringand payments capabilities that power Australia's financialinstitutions,fintechsandpayment providers.
We'relooking for a commercially minded Product Manager to help shape and grow our Acquiring Domain.
This role sits at the intersectionofproduct,acquiringpaymentstechnology, market and commercial strategy, translating customer needs, industry trends and business priorities into clear product direction, compellingmarketnarrativesandsustainable commercial outcomes.
This is an opportunity to play a key role in one of Cuscal's core growth domains, helping toidentifynew opportunities, influencestrategicdirection,andbring innovative acquiring capabilities to market.
Job Description
What You'll Do
Shape Product Strategy and Direction
Develop product strategies and roadmap priorities that support Cuscal's growth ambitions.
Translate customer needs,marketopportunities,andbusinessobjectivesintoclear product outcomes.
Identifyopportunitiestoexpandacquiringcapabilities,paymentacceptancemethodsandvalue-added services.
Monitor industry trends,competitoractivityandemerging technologies to inform product direction.
Drive Discovery and Customer Understanding
Lead discovery activities with clients,partners,vendorsandinternal stakeholders toidentifyproblemsandvalidateopportunities.
Facilitateworkshops,requirementsgatheringsessions and collaborative discussions to shape product outcomes.
Develop a deep understanding of customer needs, marketdynamicsand industry challenges.
Balance customer value, commercial outcomes,technicalconsiderationsandoperational requirements when making product decisions.
Understand and Shape Payments Technology
Develop a strong understanding ofCuscalacquiringplatforms,paymentacceptancetechnologiesandpayments infrastructure to build a next-generation technology stack.
Work closely with engineering teams,processors,vendorsandtechnology partners to evaluate opportunities and shape product direction.
Participate in discovery and solution design discussions involving payment flows,integrations,paymentacceptancetechnologiesandacquiringplatforms.
Understand how technology decisions impact customer outcomes, commercial performance,operationaleffectivenessandscalability.
Help translate complex technology concepts into clear customer and commercial value propositions.




Deliver Commercial Outcomes
Drive growth,adoptionand expansionacrossacquiringproductsand capabilities.
Build business cases and contribute toinvestmentprioritisationdecisions.
Support strategic client engagements,commercialdiscussions,andpartnership opportunities.
Identifynew market segments and emerging payment opportunities that can create value for Cuscal and its clients.
Influence and Collaborate Across Teams
Work closely with Productmanagers and Product owners, Engineering, Architecture, Delivery, Operations, Risk and Commercial teams.
Partner with delivery-focused productownersto ensure product outcomes are successfully executed.
Build alignment across stakeholders and influence decisions without relying on formal authority.
Navigate complex environments withconfidence,ownershipanda focus on outcomes.
Tell Compelling Product Stories
Develop clear,credibleand compelling product narratives.
Partner with Product Marketing and client-facing teams to support go-to-market activities.
Represent Cuscal'sacquiringcapabilitieswithclients,partnersandindustry stakeholders.
Help strengthen Cuscal's market presence as the Acquiring business continues to scale.
Qualifications
What We're Looking For
Proven abilitytooperateeffectivelyin complex and evolving environments, with a strong bias for action anda track recordof driving issuesthrough toresolution.
Experience in ProductManagementinPayments,Banking, FinancialServices,Technologyorrelatedindustries.
Demonstrated experience defining product strategy, influencingroadmapprioritiesanddelivering customer outcomes.
Strong commercial acumen and the ability toidentifyand act on growth opportunities.
Experience leading discovery activitiesandengagingdirectlywith customers and stakeholders.
Experiencefacilitatingdiscoverysessions with customers,vendors,engineersandbusiness stakeholders.
Ability to work effectively with both business and technical stakeholders.




Experience workingwithpaymentstechnology,financialservicesplatformsortransaction processing environments.
Ability to understand the commercial implications of technology decisions.
Strongcommunication,facilitationandstakeholder management skills.
Experience in cardsacquiring, merchant payments, payment gateways, switching, terminalmanagement,SoftPOS,digital acceptance or embedded payments.
Knowledge of Visa, Mastercard,eftpos, NPP and broader payments ecosystems.
Experience working with financial institutions, fintechs, paymentprovidersor technology partners.
Exposure toplatform-based, infrastructure or ecosystem products.
Familiarity withtokenisation, digital wallets,paymentorchestrationandemerging acceptance technologies.
What Makes Someone Successful in This Role?
You'llthrive if youdemonstrate:
Proven abilitytooperateeffectivelyin complex and evolving environments, with a robust hustle mentality,high levelsof ownership, and a focus on delivering outcomes.
Curiosity anddesireto continuously learn.
Proactive problem-solving and outcome orientation.
The ability to influence and collaborate across diverse stakeholders.
Confidence navigating complexity and competing priorities.
A bias for actionandmaintainingmomentum.
Additional Information
Why Join Cuscal?
Acquiring is a key strategic growth area for Cuscal.
As payment technologies, acceptance methods and merchant experiences continue to evolve,you'llhelp shape the future direction of our acquiring capabilities and play a meaningful role in delivering innovative payment solutions to Australian financial institutions and payment providers.
We'relooking for a Product Manager who combinescommercial thinking, productmanagementdisciplineandpaymentstechnologyexpertise,and can confidently lead discovery withcustomers,vendorsandengineers to translate opportunities into product strategy and commercial outcomes.
Ifyou'repassionate about product management, enjoy solving complex problems and want to influence the future of payments,we'dlove to hear from you.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.
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📌 Product Manager - Acquiring Domain (New South Wales)
🏢 Cuscal
📍 New South Wales