Job Description
Business Change & Service Delivery Coordinator
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Canberra, ACT (Hybrid) Immediate Start | Contract to 30 June ****
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Australian Citizenship & Baseline Security Clearance Required
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About the Opportunity:
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We are seeking an experienced Business Change & Service Delivery Coordinator to support the sustainment, enhancement, and delivery of critical enterprise healthcare information systems within a large federal government environment.
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This is a unique opportunity for a proactive and versatile skilled who enjoys working across business analysis, change coordination, stakeholder engagement, service delivery, and ICT service management. You will play a key role in ensuring business outcomes are successfully translated into technical solutions while supporting the delivery of services that are critical to operational success.
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Working within a complex and dynamic environment, you will liaise with business stakeholders, technical teams, managed service providers, and senior leadership to drive the successful delivery of business and technical initiatives.
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Key Responsibilities:
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Business Analysis & Requirements Management
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Engage with stakeholders and subject matter experts to identify business needs, challenges, and opportunities.
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Gather, analyse, document, and validate business requirements for system enhancements and new capabilities.
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Develop business needs requests and supporting documentation.
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Translate business requirements into clear deliverables for technical teams and service providers.
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Change Coordination & Delivery
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Lead work items from initiation through implementation and closure.
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Coordinate delivery activities across multiple stakeholder groups.
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Identify and manage risks, issues, dependencies, and competing priorities.
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Support business readiness activities including communications, training,



and implementation planning.
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Monitor and coordinate managed service provider delivered activities.
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Ensure delivery outcomes align with agreed service levels and business expectations.
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Facilitate collaboration between internal teams and external vendors.
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Escalate and manage delivery risks and performance concerns when required.
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Testing & Business Readiness
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Coordinate User Acceptance Testing (UAT) and related testing activities.
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Support test planning, execution, defect tracking, and resolution activities.
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Ensure stakeholders are prepared for the implementation of new or changed services.
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Governance & Reporting
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Prepare high-quality reports, briefs, presentations, business cases, and governance artefacts.
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Provide regular updates on project status, risks, issues, and delivery outcomes.
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Support governance forums and decision-making processes.
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ICT Service Management Support
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Provide operational support across ICT Service Management functions.
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Assist with incident, problem, and change management activities.
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Support investigations into complex incidents and ongoing service improvement initiatives.
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Contribute to continuous improvement and service optimisation activities.
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About You:
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To be successful in this role, you will demonstrate:
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Strong business analysis and stakeholder engagement skills.
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Experience coordinating business and technical change initiatives.
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Ability to work independently in complex and fast-paced environments.
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Excellent communication, facilitation, and relationship management skills.
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Strong ownership, accountability, and delivery focus.
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Confidence engaging with senior stakeholders and technical teams.
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A proactive, adaptable, and solutions-focused approach.
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Demonstrated experience coordinating business or technical change initiatives within complex ICT environments.
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Experience gathering, analysing, and documenting business requirements.
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Strong stakeholder management experience across business and technical teams.
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Excellent organisational skills with the ability to manage multiple priorities simultaneously.
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Experience producing governance documentation, reports, and presentations.
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Understanding of ICT Service Management practices, including incident, problem, and change management.
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Experience supporting healthcare, enterprise, or mission-critical systems.
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Knowledge of government ICT environments and governance frameworks.
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Experience working with managed service providers and external vendors.
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Familiarity with ITIL or similar ICT Service Management frameworks.
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Experience supporting business change, adoption, and organisational readiness activities.
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Security Requirements:
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Australian Citizenship is mandatory.
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Current Baseline Security Clearance (minimum) is required.
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Why Apply?
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Long-term contract through to June ****.
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Hybrid Canberra-based working arrangement.
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Opportunity to work on critical national healthcare technology initiatives.
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Collaborative environment with a strong focus on business improvement and service excellence.
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Exposure to complex enterprise systems and large-scale stakeholder engagement.
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#J-*****-Ljbffr

📌 Business Change & Service Delivery Coordinator (Canberra)
🏢 Ntt Data
📍 Canberra