We're looking for a commercially minded customer experience manager to own and enhance the customer journey across onboarding, support, project delivery, continuous improvement, and account growth.
This is a highly visible role where you'll act as the bridge between customers and internal teams, ensuring exceptional outcomes while identifying opportunities to strengthen long-term partnerships.
Key Responsibilities Build and manage relationships with key customers Lead regular customer meetings and reviews Drive customer satisfaction, retention, and engagement Gather requirements and translate customer needs into business improvements Resolve complex client challenges and escalations Support onboarding, project delivery, training, and service quality Identify upselling and cross-selling opportunities Provide customer feedback to internal stakeholders About You Experience in mining, engineering,



technology, projects, procurement, or a related industry Robust stakeholder management and communication skills Skilled in requirement gathering and problem solving Commercially aware with a customer-first mindset Confident, outgoing, and relationship-driven Comfortable engaging with operational teams through to senior executives Why this role?
Diverse role combining customer experience, project delivery, and business improvement Work with enterprise and industrial-sector customers globally High level of autonomy and influence Supportive team environment *PLEASE NOTE candidates based in Perth at the time of application will be prioritised for shortlisting

📌 Account Manager (Perth)
🏢 Sharp & Carter
📍 Perth