Job Description
At the ATO, you'll do work you can't do anywhere else. Work that is meaningful, diverse and challenging. We do work that makes a real difference to the lives of Australians - work that might take you somewhere unexpected.
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We're building a leading tax and superannuation administration known for contemporary service, expertise and integrity.
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We have a vibrant, inclusive and client-focused culture. We celebrate and champion diversity to reflect the community we serve.
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About the role
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This full-time, onsite role is the first point of contact for workplace services, delivering exceptional face-to-face support and creating a welcoming, client-focused environment. You will coordinate workplace services, manage enquiries, connect people with the right support and solutions, and build strong relationships with clients, stakeholders and service providers. Working in a fast-paced setting, you will use sound judgement to balance competing priorities, resolve issues and contribute to seamless workplace operations and positive workplace experiences.
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Welcome visitors and provide responsive support across face-to-face, phone and email channels.
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Coordinate workplace services and ensure timely access to support and solutions.
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Foster positive client relationships and collaborate with internal and external stakeholders.
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Assess priorities, address challenges and drive effective workplace outcomes.
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Skills and experience
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Deliver high-quality service and create positive experiences.
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Build strong stakeholder relationships through clear communication.
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Manage priorities and coordinate timely service outcomes.
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Identify service improvements and drive consistent outcomes.
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Customer-facing experience is valued but not essential.
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Attractive superannuation contributions of 15.4%
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Flexibility to provide work/life balance
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Award-winning and highly professional organisation
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Contemporary workspaces and technology
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Learning and development opportunities
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These roles will be offered in Adelaide, Brisbane CBD, Canberra, Melbourne CBD, Moonee Ponds, Parramatta, Perth or Sydney CBD
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You must be an Australian citizen to work with the ATO.
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People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.
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Does this sound like you?
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