Job description We are seeking an experienced and customer-focused IT Service Desk Officer to join a busy Federal Government technology team in Townsville.
This is an excellent opportunity for an IT professional who enjoys troubleshooting, supporting users and working across a broad range of hardware and software environments.
The Opportunity In this role, you will provide first and second-level IT support , resolving software, hardware and peripheral issues while delivering a high standard of customer service.
Key responsibilities will include: Providing timely and accurate end-user technical support.
Diagnosing and resolving hardware and software issues.
Supporting desktop, notebook, mobile, printer, AV and video conferencing equipment.
Assisting with software configuration, upgrades, security updates and troubleshooting.
Maintaining IT asset and configuration records.
Creating and updating user guides, FAQs, procedures and knowledgebase content.
Identifying process inefficiencies and contributing to service improvements.
Escalating complex technical issues where required.
Participating in operational support activities as required.
About You You will be a proactive IT professional with strong technical troubleshooting skills and a genuine commitment to customer service.
Ideally, you will bring: Experience providing help desk or service desk support.
Strong knowledge of Microsoft Office and Intune.
Experience troubleshooting hardware and software issues.
Strong organisational, analytical and problem-solving skills.
Excellent communication and interpersonal skills.
The ability to manage competing priorities in a fast-paced environment.
The ability to work independently while contributing effectively to a team.
IT qualifications or equivalent industry experience.




Experience with Standard Operating Environments, configuration databases, networked peripherals, mobile devices and user documentation will be highly regarded.
The Details The role is based in Townsville, QLD, with an ASAP start through to 29 January ****.
This is a full-time position during business hours, offering $***** per hour plus superannuation.
Applicants must be Australian citizens and successful candidates will be required to undertake a National Police Clearance.
If you're an experienced IT support professional looking for your next opportunity in Townsville, apply now through the available link!
Interviews will commence immediately .
#scr-casandra-hogan Applicants current to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or ************ and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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Do not submit any sensitive personal information in your resume.

📌 Aps4 It Service Desk Officer (Townsville)
🏢 Dfp Recruitment
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