Job Description
Helpdesk Support | Australian Fintech Company
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Quest Payment Systems Pty Ltd, based in Hawthorn, is an award-winning Australian Fintech company that produces a range of creative "end-to-end" payment solutions, including payment terminal hardware, software, and transaction services, for major Australian retailers and financial institutions.
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Find out more at: /
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ABOUT THE ROLE
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We are looking for Level 1 team members to join our Helpdesk Support team and work from our office in Hawthorn where you will provide technical support to our national client base.
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You will be responsible for:
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Providing Level 1 technical support to clients via telephone and email
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Supporting and coordinating site installations
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Logging all call activities in the department's database system
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Escalating any issues for further troubleshooting until the problem is resolved
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SKILLS AND EXPERIENCE
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The ideal candidate will possess:
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Experience in a similar IT role
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Knowledge of payments, Fintech and technology industries
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Strong communication skills, both verbal and written
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Excellent problem-solving and time-management skills
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The ability to think on your feet and outside the box
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Strong technical background with an ability to understand complex technical systems and problems
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Reliable and resourceful
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Client-focused, quality-focused and process-orientated
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Self-motivated and a team player with an attitude of getting things done
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Proficiency with Microsoft Windows operating systems and Office 365
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Basic networking knowledge and hardware troubleshooting skills
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Experience with ticketing systems or helpdesk software
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Certificate III/IV in Information Technology or equivalent experience
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Relevant IT certifications (desirable but not essential)
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Ability to pass background checks and security clearances as required
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BENEFITS
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Fantastic opportunity to start or take the next step in your IT career
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Work for an award-winning Fintech company
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Excellent salary package for the right candidate
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Innovative and collaborative team environment
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Hours of work?
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This position is located in our Hawthorn headquarters and requires on-site presence. Our operational hours run from 6 am to 10 pm every day, including public holidays. The role operates on a rotating schedule, planned three months in advance. Shifts generally fall within these time frames: 6 am to 3 pm, 8:30 am to 5:30 pm, 11 am to 8 pm, and 1 pm to 10 pm.
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Just so you know - Candidates must have unrestricted Australian work rights - no visa sponsorship is available for this position.
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Just so you know – only successful applicants will be contacted.
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Just so you know - this role is an in-office role working from our headquarters in Hawthorn.
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Just so you know - we are open 365 days a year from 6 am - 10 pm and this role works a rotating roster (provided three months in advance)
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📌 Helpdesk Support | Australian Fintech Company (South Australia)
🏢 Quest Payment Systems
📍 South Australia