Job Description
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Support the Client Enterprise Services team in managing queries and escalation priority delivery
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Operate across the full suite of Enterprise and Wholesale products and delivery activities
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Prioritise work orders across all workgroups
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Prioritise incident resolution
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Align and realign dependent delivery workflows
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Direct external and internal workgroups to take action
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Maintain a tracker of delivery support activities and outcomes
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Provide weekly reporting on completed and in-progress work using the provided template
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Cover standard BAU business hours from 7am–7pm
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Work with Client-provided systems, equipment, and office facilities
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Adapt to changes in resource requirements and formal stand down/reduced operation periods
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Requirements
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Extensive experience working for a National Telecommunications Carrier preferred
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Telecommunications experience
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Ability to work across Enterprise and Wholesale products and delivery activities
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Availability to cover BAU business hours from 7am–7pm
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Availability for assigned Mon–Fri shift: 07:*****:00, 11:*****:00, or 09:*****:00
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Minimum of 2 resources must operate from NSW and work from the Client campus
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One resource may be based in VIC and operate from the Client office
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Required to attend the office 5 days a week for the initial 3 months
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After the initial 3 months, minimum 3 days per week operating from the nominated Optus Office
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Ability to work onshore from the Client Centre Sydney or Client Centre Melbourne offices
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Core Competencies
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Demonstrates extensive experience in managing queries and escalation priorities within the telecommunications sector, with a robust ability to operate across Enterprise and Wholesale products. Capable of adapting to changing resource requirements while maintaining effective communication and reporting.
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Highest-signal resume keywords
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Telecommunications Experience
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Enterprise And Wholesale Products
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Incident Resolution
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Work Order Prioritization
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Client Reporting
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ATS Optimization Keywords
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Industry Keywords
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National Telecommunications Carrier
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BAU Business Hours
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Delivery Support Activities
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Resource Management
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Workgroup Coordination
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Tools & Technologies
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Client-Provided Systems
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Office Facilities
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📌 Delivery Engagement Specialist (New South Wales)
🏢 Jobtailor
📍 New South Wales