Job Description
About the Role:
n
We are seeking a motivated and experienced ServiceNow HAM / CMDB Consultant to support the implementation, enhancement, and ongoing management of Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within a ServiceNow environment. The successful candidate will work closely with IT Operations, Asset Management, Infrastructure, and Service Management teams to improve asset visibility, data quality, governance, and compliance. This role requires a strong understanding of ITIL processes and ServiceNow best practices, particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).
n
Key Responsibilities:
n
n
Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.
n
Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.
n
Maintain CMDB data quality, integrity, governance, and compliance standards.
n
Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.
n
Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.
n
Support configuration management processes and drive adherence to ITIL-aligned practices.
n
Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.
n
Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.
n
Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.
n
Create and maintain technical documentation, process guides,



and knowledge articles.
n
n
Required Skills & Experience:
n
n
Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.
n
Hands-on experience with Hardware Asset Management (HAM)
n
Hands-on experience with Configuration Management Database (CMDB)
n
Hands-on experience with Discovery
n
Hands-on experience with Configuration Management / SACM
n
Hands-on experience with IT Service Management (ITSM)
n
Strong understanding of Configuration Items (CIs), CI relationships, and service mapping concepts.
n
ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).
n
ServiceNow Certified System Administrator (CSA).
n
ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).
n
Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.
n
Understanding of cloud, server, network, and infrastructure environments.
n
n
Additional Requirements:
n
n
Current Australian Government security clearance (Baseline, NV1 or higher).
n
n
We are a WORK180 Endorsed Employer, to see our benefits and policies.
n
Accenture Progressive Employee Benefits - To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability.
n
Progressive Employee Benefits - Australia.
n
Advantages of working at Accenture:
n
n
18 weeks paid parental leave
n
Long & short-term career break opportunities
n
Structured career development program
n
Local and international career opportunities.
n
Certified as a Family Inclusive WorkplaceTM
n
Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
n
We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
n
#J-*****-Ljbffr

📌 Servicenow Hardware Asset Management (Ham) Manager (New South Wales)
🏢 Accenture Australia
📍 New South Wales