Job Description
As Senior Customer Service Representative (2IC), you'll play a key role in supporting the day-to-day operations of a high-performing fast paced team. Working closely with the CPC Customer Support Manager, you'll provide mentoring, coordinate work allocation, and help drive key business initiatives. This is an opportunity to make a real impact building robust customer relationships, collaborating across multiple teams, and delivering exceptional service that contributes directly to business success.
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Key responsibilities
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Managing customer orders and enquiries via phone and email, ensuring a smooth and positive experience
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Building stronger customer relationships while advising on product availability, pricing and order solutions
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Championing Eaton's digital tools and support customers with digital-first solutions
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Collaborating with sales, product, finance and supply chain teams to resolve customer requests quickly and effectively
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Coordinating with warehouse and logistics teams to maintain stock availability and on-time deliveries
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Supporting key accounts, customer escalations and continuous service improvements and share product knowledge, coach team members and contribute to a high-performing team culture
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Leading and supporting the team as 2IC in the managers absence and as required to maintain effective operations and service delivery
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About you
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2-3 years' experience in a technical or fast paced customer service environment
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Demonstrated mentoring and coaching experience and or previous leadership roles
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Intermediate Computer Skills; ERP and Microsoft Office
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ERP experience (SAP & Salesforce preferred)
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Exceptional communication skills
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Opportunity to work in a growth Industry that supports sustainable energy development
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Outstanding training and development programs for both professional and personal development
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Free in office parking and close to public transport
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Hybrid working arrangement
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Competitive salary with access to bonus scheme
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About us
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Eaton is an intelligent power management company dedicated to improving quality of life and protecting the environment for people everywhere. The Power Distribution (PD) business supports the low-voltage (LV) market across Australia and New Zealand. Eaton's PD portfolio delivers industry-leading solutions for circuit protection, power distribution and control, encompassing switchboards, distribution boards, circuit breakers, motor control, drives, automation and fuse protection. Through technical innovation and customer-focused solutions, we continue to shape the next generation of safe, reliable and efficient electrical infrastructure.
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📌 Customer Service Representative (2Ic) (New South Wales)
🏢 Eaton
📍 New South Wales