Job Description
For over 25 years, AfterDark Technology has delivered responsive, reliable, and modern technology solutions to mid‐market organisations across Australia and New Zealand.
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We partner with leading vendors including Microsoft, AvePoint, Veeam, Fortinet, Checkpoint, HP and 3CX to deliver secure, scalable outcomes and exceptional customer experiences.
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We are an established, growing MSP with a strong reputation for technical excellence, accountability, and long-term client relationships.
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Who We Are
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For over 25 years, AfterDark Technology has delivered responsive, reliable, and modern technology solutions to mid‐market organisations across Australia and New Zealand.
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We partner with leading vendors including Microsoft, AvePoint, Veeam, Fortinet, Checkpoint, HP and 3CX to deliver secure, scalable outcomes and exceptional customer experiences.
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We are an establishing, growing MSP with a strong reputation for technical excellence, accountability, and long-term client relationships.
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Why Work With Us
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We are in a growth phase and are investing in our client-facing leadership capability. This is an opportunity to step into a high‐impact Account Management role with genuine influence across client outcomes, service quality, and commercial growth.
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At AfterDark, we value:
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Reliability and accountability
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Listening and continuous improvement
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Strong relationships built on trust
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We support this through a culture of belonging, inclusivity, and professional respect.
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The Opportunity
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We are seeking an experienced, proactive, and IT‐focused Account Manager to own and grow a portfolio of managed services clients.
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This role is central to ensuring our clients achieve measurable value from their technology investments while maintaining strong commercial and operational alignment with AfterDark.
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You will be highly organised, confident in front of clients, and comfortable operating autonomously within a structured MSP environment.
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Key Responsibilities
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Develop and maintain client technology roadmaps aligned to AfterDark's solution stack
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Lead Quarterly Business Reviews, presenting reports and identifying risks, opportunities, and improvement initiatives
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Prepare business cases and recommendations for C‐level stakeholders and decision makers
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Act as the primary commercial point of contact for client orders, quotes, and general enquiries
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Drive CRM hygiene and data accuracy, including regular refresh prompts
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Manage orders, renewals, and follow up on back‐orders
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Own and manage client renewals end‐to‐end
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Support the development and execution of sales and client growth campaigns
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Work closely with Sales, Technical, and Administration teams to ensure consistent delivery
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Contribute to the continuous improvement of sales and customer success processes with the Leadership Team
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What Success Looks Like
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Clear, trusted relationships with your client portfolio
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Well‐maintained roadmaps that translate technical capability into business value
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Strong renewal performance and identification of upsell opportunities
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High-quality, professional communication internally and externally
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Consistent process adherence with sound commercial judgement
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Requirements
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Excellent written and verbal communication skills
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Strong ability to quickly learn current systems, tools, and technologies
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Analytical mindset with strong attention to detail and process
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High level of judgement, discretion, and professionalism
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Ability to prioritise effectively and meet deadlines
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Proven capability to build relationships at all levels of a client organisation
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Experience with AutoTask and IT Quoter is highly regarded
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Next Steps
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If you see yourself in this role and are excited by the opportunity to make a real impact within a growing MSP, we'd love to hear from you.
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Please submit your resume and a brief cover letter outlining why you believe you are a strong fit for this position.
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📌 It Account Manager (Queensland)
🏢 AfterDark Technology
📍 Queensland