Job Description
As a Guest Service Agent at Mercure Kawana Waters, you'll be at the heart of our guests' experience, creating warm, memorable and welcoming stays from the moment they arrive. This is a fantastic opportunity to join a supportive and passionate Front Office team during an exciting time for the hotel as we continue to grow, evolve and deliver exceptional experiences to our guests.
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Working as part of our Front Office team, your key responsibilities will include:
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Delivering exceptional and personalised guest service, from warm welcomes and efficient check-ins and check-outs to responding to queries and requests.
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Managing guest accounts, processing payments and ensuring guest preferences and special requirements are accurately recorded.
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Working closely with Housekeeping and other hotel departments to ensure guest requests are actioned promptly and seamlessly.
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Assisting with concierge services by sharing your local knowledge and providing recommendations to help guests make the most of their stay.
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Maintaining a professional, organised, and welcoming Front Office environment while adhering to hotel standards, policies, and procedures.
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Participating in training and development opportunities while contributing to a positive, cooperative team culture.
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If you're passionate about hospitality, love connecting with people and want to be part of a great team in a hotel with plenty of exciting opportunities ahead, we'd love to hear from you!
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📌 Front Office Guest Service Agent (Queensland)
🏢 MERCURE
📍 Queensland