Job Description
Title: Customer Service Coordinator - North Industrial Services
n
Job Posting Date: 18 Aug ****
n
Company: Coates
n
Position Type: Permanent Full Time
n
The next step in your career starts here.
n
At Coates, we're proud to be Australia's leading equipment hire and solutions provider. We're currently seeking a Customer Service Coordinator to join our team at our Eagle Farm branch. If you're passionate about delivering exceptional customer experiences and enjoy working in a fast-paced, supportive workplace, we'd love to hear from you.
n
What's on offer?
n
n
Permanent full-time opportunities
n
Monday to Friday roster – enjoy your weekends
n
Competitive salary + employee benefits
n
Ongoing training and career development
n
Supportive team culture with genuine growth opportunities
n
n
About the role
n
As the first point of contact for our customers, you'll play a key role in creating positive customer experiences while supporting the day-to-day operations of the branch.
n
No two days are the same, with responsibilities including:
n
n
Assisting customers in person, over the phone and via email
n
Preparing quotes, hire agreements and invoices
n
Coordinating equipment deliveries, collections and transfers
n
Managing customer enquiries and providing equipment solutions
n
Working closely with suppliers, drivers and branch teams
n
Supporting operational activities to ensure smooth branch performance
n
Occasionally assisting customers and team members in the yard when required
n
n
What you'll bring
n
We're looking for people who genuinely enjoy helping others and thrive in a customer-focused environment.
n
You'll be successful if you have:
n
n




Previous customer service experience (retail, hospitality, administration, contact centre or similar)
n
Strong communication and relationship-building skills
n
A positive attitude and willingness to learn
n
The ability to stay organised and manage competing priorities
n
n
Experience in equipment hire or construction is advantageous, but not essential. If you have the right attitude, we'll provide the training and support to help you succeed.
n
What you'll get in return
n
We provide our team with a wide range of perks and benefits, including:
n
n
Development and career progression pathways
n
Flexible working options available—let's discuss what works best for you
n
Access to our employee discounts, benefits and wellbeing program
n
Purchased additional leave program
n
Novated leasing and salary sacrifice
n
12 weeks Paid Parental Leave in addition to government parental leave scheme
n
Volunteering opportunities through the Coates Foundation
n
n
Looking for more reasons to join Coates?
n
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
n
We're proud to implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
n
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
n
Coates. Equipped for you.
n
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
#J-*****-Ljbffr

📌 Customer Service Coordinator - North Industrial Services (Queensland)
🏢 Coates Hire Operations Pty
📍 Queensland