Job Description
Lead a high-performing team. Drive results. Make a difference.
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We are seeking an experienced and motivated Team Leader to join our Transurban team. This is an exciting opportunity for a proven leader who thrives in a fast-paced environment and is passionate about coaching teams, achieving targets, and delivering exceptional customer outcomes.
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As a Team Leader, you'll be responsible for leading and developing a team of Customer Relationship Managers while ensuring operational targets, client service levels, and compliance obligations are consistently achieved.
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What You'll Be Doing
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Leading, motivating, and coaching a team of Customer Relationship Managers
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Monitoring team performance against KPIs, SLAs, and operational targets
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Conducting daily team huddles and performance discussions
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Managing work queues, inboxes, and dialler activities
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Acting as the first point of contact for escalations, disputes, and complaints
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Delivering ongoing training, coaching, and development initiatives
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Producing and presenting daily and monthly performance reporting
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Conducting regular quality assurance audits and account reviews
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Collaborating with Compliance and Operations to maintain regulatory standards
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Supporting client reporting and performance reviews
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Driving continuous improvement initiatives across processes and workflows
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Building strong relationships with internal and external stakeholders
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What We're Looking For
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Previous leadership experience within a collections, contact centre, or customer service environment
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Strong knowledge of debt collection practices and customer care principles
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Exceptional communication and interpersonal skills
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The ability to coach, mentor, and develop high-performing teams
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Strong problem-solving, conflict resolution, and organisational skills
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Experience working within compliance-driven environments
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Confidence analysing performance metrics and reporting data
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High attention to detail and the ability to manage competing priorities
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A positive, resilient, and solutions-focused approach to leadership
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Why Join ARMA?
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High-performing, energetic workplace culture
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Staff competitions with great prizes throughout the year
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Regular team outings, social events, and celebrations
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Genuine career growth and development opportunities
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Supportive and team-oriented leadership team
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Ongoing training and professional development
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High-performing, energetic workplace culture
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Opportunity to make a real impact on team success and customer outcomes
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📌 Team Leader Collections (Queensland)
🏢 seek.com.au
📍 Queensland