Job Description
Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.
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Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.
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At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:
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Lifestyle:
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Hybrid working model to support flexibility.
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Discounts & Perks:
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Generous discounts on company products, and novated leasing available.
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Personal Development:
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Access to professional development programs.
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Health & Wellbeing:
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Paid Parental Leave and Employee Assistance Program.
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Social:
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Recognition programs and social events to celebrate our team's achievements
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About The Role
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We have an exciting opportunity for an Aftersales Account Manager to join our dynamic, growing team based at our offices situated in the Southeast of Melbourne.
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In this newly created role you will be responsible for driving the growth of Milwaukee's Aftersales Service Solutions across warranty, repairs, spare parts, and product lifecycle services.
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Your focus will be to enhance customer experience, increase service adoption,



and develop innovative solutions that strengthen customer loyalty while growing service-led revenue which will strengthen Milwaukee's position as a long‐term service partner.
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Reporting to the Business Development Manager of Aftersales your day to day will include:
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Develop and maintain a strategic service engagement framework for key accounts
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Drive improvements in key service outcomes across strategic accounts by optimising service repair performance, turnaround times, and overall service delivery
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Build and strengthen strategic relationships across B2B, B2C, and B2R channels, including close alignment with the Job Site Solutions (JSS) network
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Collaborate with internal stakeholders including Service Centres, Customer Service, BDMs, JSS teams, and distribution partners to drive aligned outcomes
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Leverage insights from Voice of the Customer and Voice of the Distribution Partner programs and complete reporting requirements, clearly communicating network performance.
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Drive adoption of Aftersales offerings, including warranty optimisation, service repairs, preventative maintenance, and calibration services and deliver revenue growth.
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Ensure all accounts adhere to service processes and compliance requirements and act as the primary Aftersales contact for strategic accounts and the JSS network.
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Represent Milwaukee by participating in sales events, industry meetings, and networking opportunities to strengthen brand presence
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Travel across multiple states is required to support strategic accounts, service operations, and stakeholder engagement.
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About YOU
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Ideally you will have a proven background in a similar strategic Account Management role within a B2B environment. You are seeking a new and exciting challenge where you can make an impact and lead initiatives that will grow and shape the future of Milwaukee's Aftersales Service Solutions business.
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In addition, you will have the following attributes to be successful in this role:
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Strong understanding of Aftersales service models, including warranty, repairs, and service lifecycle management
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Understanding of commercial drivers within service environments including margin improvement
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Familiarity with customer experience principles and service performance metrics/SLAs
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Knowledge of service operations processes, including quoting, approvals, logistics, and repair workflows
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Confident communicator able to influence stakeholders at all levels and build strong relationships
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Customer‐centric with a focus on service excellence and continuous improvement
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If you fit the above attributes and are excited at the prospect of joining a successful, agile and innovative, global organisation, then
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📌 Aftersales Account Manager (Victoria)
🏢 Milwaukee Electric Tool
📍 Victoria