Job Description
Fixed Term Full Time Contract Until 29 June ****
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Moreton Bay Region | Full-Time SCHADS Award Level 4.1 $***** Per Hour
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Help end homelessness. Create pathways to housing, hope and stability.
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At Encircle Community Services, we believe everyone deserves access to safety, shelter and the opportunity to live with dignity. As a leading community organisation supporting the Moreton Bay region since ****, we deliver a range of programs that strengthen wellbeing, build community connection and support people facing disadvantage.
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We are seeking an experienced and passionate Homeless Outreach Workers to join our Housing and Homelessness team, delivering the Homeless Outreach Access Program (HOAP) and Immediate Housing Response (IHR) initiatives.
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This rewarding role provides an opportunity to make a genuine difference in the lives of people experiencing homelessness, rough sleeping, housing insecurity and other complex challenges.
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About the Role
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The Homeless Outreach Worker provides assertive outreach, assessment, brief intervention, advocacy, service navigation and coordinated support to individuals and families experiencing homelessness or housing instability throughout the Moreton Bay region.
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Working across our sites at Lawnton, Redcliffe and Kallangur on a morning and afternoon weekly shift rotation - 8AM-4PM & 12PM-8PM within a strengths-based, trauma-informed, culturally safe and person-centred framework, you will:
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Undertake intake, assessment and brief intervention activities with individuals and families experiencing homelessness or housing instability.




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Develop practical support plans that address immediate needs and longer-term housing goals.
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Provide advocacy, information, referrals and practical assistance to improve access to housing, health, legal, financial and community services.
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Conduct assertive outreach to engage people experiencing homelessness, rough sleeping or housing instability.
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Support clients to navigate housing systems and community support networks.
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Coordinate warm referrals and active handovers to specialist and longer-term services.
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Work collaboratively with government agencies, community organisations and specialist service providers.
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Maintain accurate case notes, client records and reporting requirements.
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Participate in outreach rosters, including afternoon shifts where required.
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What We're Looking For
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Essential
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Qualification in Social Work, Human Services, Community Services or a related discipline, or an equivalent combination of qualifications and relevant experience.
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Experience supporting individuals and families experiencing homelessness, housing instability or complex social needs.
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Experience delivering outreach, crisis intervention,



case management or brief intervention services.
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Robust assessment, engagement and service navigation skills.
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Knowledge of homelessness services, housing pathways and community support systems.
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Exceptional communication, advocacy and stakeholder engagement skills.
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Ability to work autonomously while contributing positively to a collaborative team environment.
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Competency using client management systems and Microsoft Office applications.
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Commitment to strengths-based, trauma-informed and culturally safe practice.
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Mandatory Requirements
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Current Queensland Driver Licence.
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Current Working with Children Check (Blue Card) or ability to obtain.
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National Criminal History Check.
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Right to work in Australia.
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Why Join Encircle?
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We value our people and offer:
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SCHADS Award Level 4.1 and generous salary packaging benefits.
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Professional development opportunities.
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Regular supervision and support.
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A collaborative and values-driven team culture.
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Meaningful work that creates positive change within the community.
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The opportunity to work for a respected and established community organisation.
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Applications
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Encircle is committed to building a diverse and inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability and members of the LGBTQIA+ community.
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📌 Homeless Outreach Worker (Queensland)
🏢 Encircle
📍 Queensland