Job Description
Store locations: Southport, Broadbeach, Brisbane CBD, South Bank
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Employment Type: Full-time
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This role requires regular travel between five store locations.
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Role
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As an Assistant F&B; Manager, you will support the F&B; Executive with the day-to-day operations of our five stores, with a strong focus on customer experience, team performance, food and beverage quality, and operational standards.
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You will support the F&B; Executive in overseeing multi‐site operations, working closely with Store Managers and Team Leaders to maintain consistent standards, support team performance, and deliver a positive experience for both customers and staff.
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This is a hands‐on role that requires regular store visits and the flexibility to step in and support the team when needed.
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Responsibilities
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Assist the F&B; Executive with coordinating the day-to-day operations of all five stores and provide hands‐on support at each location as required
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Visit stores regularly to check customer service, F&B; quality, cleanliness, presentation, and overall operations, and address any issues identified
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Review reports submitted by Store Managers and Team Leaders, identify key issues, and ensure required actions are followed up
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Provide operational guidance to Store Managers and Team Leaders and help resolve day-to-day store issues
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Work alongside team members when needed and provide practical coaching on customer service,



food and beverage quality, and operating procedures
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Check that opening and closing procedures, company SOPs, food safety, hygiene, and workplace safety requirements are consistently followed
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Monitor stock, wastage, equipment, and maintenance needs and coordinate follow‐up actions
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Review customer feedback, identify recurring issues and opportunities for improvement, and help enhance the customer experience across all stores
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Assist with the implementation of new products, promotions, training programs, and operational changes across all stores
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What We're Looking For
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Previous experience in F&B;, hospitality, or a similar operational environment
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Hands‐on barista experience and good coffee knowledge
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Experience supporting or leading a team
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A strong customer‐service mindset
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Explicit communication and practical problem‐solving skills
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A proactive, organised, and hands‐on approach
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Ability to work across multiple locations and manage changing priorities
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Flexibility to travel regularly between all five stores
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Full Australian working rights
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Highly Regarded
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Previous experience in a supervisory or management role
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Experience supporting multiple stores or teams
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Experience coaching, training, or onboarding team members
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Knowledge of rostering, labour management, and operational planning
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📌 Assistant F&B Manager (Gold Coast)
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📍 Gold Coast