Job Description
Lift Off Early Intervention – Wiley Park NSW
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Lift Off Early Intervention is an NDIS Registered Provider and is seeking an experienced Practice Manager to join our dedicated team in Wiley Park, NSW.
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What you'll be doing
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Practice Manager responsibilities include:
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Clinic Operations Managementn
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Coordinating and ensuring smooth and professional clinic activities and operations to secure efficiency and compliance to company policies
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Optimising workflows
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Supporting our therapy professionals
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Maintaining a high standard of client care and service
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Ensuring the clinic is compliant with NDIS and health and safety regulations
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Monitoring and maintaining inventory levels of office supplies, equipment and resources.
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Team leadership and Staff Managementn
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Recruiting, training, and managing administrative and support personnel.
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Scheduling staff shifts and ensuring appropriate staffing levels to meet clinic demands.
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Conducting regular performance evaluations and provide support for staff development.
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Onboarding current team members
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Developing Systems Manual
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Training new team members in systems and processes
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Managing therapy teams, admin team and finance team
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Preparing and managing the clinic budget, including expenses, payroll, and billing.
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Overseeing billing processes, insurance, and accounts.
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Monitor clinic financial performance and identify areas for improvement.
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Client Experience & Customer Servicen
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Fostering a welcoming and supportive environment for patients.
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Handling client concerns or complaints with professionalism and resolving issues promptly.
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Working with clinicians to develop and improve client service standards.
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Compliance & Quality Assurancen
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Ensuring compliance with all relevant NDIS and healthcare regulations and professional standards.
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Maintaining accurate and up-to-date patient records in accordance with privacy laws.
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Implementing quality improvement initiatives to enhance client experiences and operational efficiency.
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Strategic Planning & Business Developmentn
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Developing and implementing strategies to improve clinic services
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Liaising with external partners, healthcare providers, and suppliers as necessary.
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Supporting marketing and business development manager efforts to promote clinic services.
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Requirements and skills
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Proven experience in the NDIS sector
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Excellent leadership skills
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Excellent verbal and written communication, problem solving and organisational skills
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Strong knowledge of healthcare operations, particularly in an allied health workplace.
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Proficiency in practice management software and Microsoft Office Suite
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Familiarity with office management procedures and basic accounting principles
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Ability to manage a team effectively and promote a positive work culture
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Customer service oriented
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Able to complete complex administrative tasks with minimal supervision
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Be thorough and pay attention to detail
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Able to work well independently as collaboratively with others
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📌 Practice Manager (New South Wales)
🏢 Lift Off Early Intervention
📍 New South Wales