ACT Government Contract(Full Time)
Federal Government opportunity for an experienced client service professional.
$*****/hr, full-time contract based in Canberra CBD.
Client service, processing and administration focused role
Canberra CBD | Onsite training with potential hybrid work
McArthur is seeking experienced
Client Service Officers
for an exciting opportunity with a Federal Government Department based in
Canberra CBD
.
Working at the
APS3 level
, you will provide high-quality service to clients, providers and other stakeholders while undertaking a range of customer service, processing and administrative activities.
This is an excellent chance for candidates with experience in
contact centres, government service delivery, health, insurance, banking, claims, member services or other highly regulated customer service environments
.
The opportunity
APS3 Client Service Officer
$***** per hour
37.5 hours per week
Immediate commencement
Contract through to
1 March ****
Potential 12-month extension
Based in
Canberra CBD
Initial training must be completed onsite
Following training, a blended working arrangement of up to 2 days per week remotely may be available at the Department's discretion and subject to operational requirements
Key responsibilities
As a Client Service Officer, your responsibilities will include:
Responding to enquiries through rostered and ad hoc telephone queues
Providing accurate information in accordance with established policies, procedures and guidelines
Processing client requests and undertaking associated administrative activities
Checking client eligibility and referring complex matters for further assessment where required
Preparing routine correspondence and maintaining accurate client records
Accurately entering client and service information into departmental systems
Liaising with internal staff, external providers and other stakeholders




Managing individual workloads and priorities in line with service standards
Identifying and appropriately escalating complex, sensitive or higher-risk matters
Working collaboratively with team members to achieve service delivery outcomes
Contributing to improvements in work practices, processes and procedures
About you
We are particularly interested in candidates who can demonstrate:
Previous experience in a
customer service, contact centre or client service environment
Strong telephone communication skills and confidence managing a high volume of enquiries
Experience undertaking administrative processing and maintaining accurate records
Strong attention to detail and data-entry accuracy
Ability to interpret and follow established policies, procedures and guidelines
Confidence dealing professionally with a broad range of customers and stakeholders
Experience handling sensitive, complex or challenging customer enquiries
Ability to manage competing priorities and work effectively within a team environment
Strong computer literacy and the ability to learn new systems quickly
Experience within
Federal or State Government, health services, Services Australia, DVA, NDIS, insurance, claims, banking, superannuation or another regulated service environment
will be highly regarded.
Security and eligibility requirements
Applicants must:
Be an
Australian Citizen
Hold a current Baseline Security Clearance
or have the ability and willingness to satisfy Baseline security clearance requirements
Understand that successful candidates
will be required to undergo security clearance processes
Be willing to complete all initial training onsite in Canberra
Be available to work full-time, 37.5 hours per week
Be comfortable working with sensitive and confidential information
Be willing to sign any required confidentiality, security and related acknowledgements
If you are an experienced client service professional looking to build or continue your career within the Australian Public Service, we encourage you to apply.
#J-*****-Ljbffr

📌 Aps3 Client Service Officer - Federal Government (Canberra)
🏢 Wellington Shire Council
📍 Canberra