Job Description
Client Services & Practice Coordinator – Physiotherapy
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Are you a people person who likes making things happen?
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Hurstville Physio Plus is looking for an energetic, personable and highly organised Client Services & Practice Coordinator to become an significant part of our team.
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We are an established, award-winning physiotherapy practice in Hurstville with a strong reputation for clinical excellence and exceptional client experience.
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This isn't just a reception job.
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We're looking for someone who takes pride in creating a great experience for every client, works confidently with clinicians and the wider team, notices what needs to be done and gets on with it.
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If you're friendly, proactive, organised and naturally take ownership, we'd like to hear from you.
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About the role
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You will play a key role in the smooth day-to-day running of Hurstville Physio Plus, working closely with our physiotherapists, Director and Business Manager.
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Your responsibilities will include:
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Providing a warm, professional and exceptional experience for every client
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Managing reception, phones, emails, appointments and client records
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Supporting clinicians to keep the practice running efficiently
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Maintaining accurate client records and practice systems
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Processing payments, invoices, Medicare, HICAPS and daily reconciliation
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Managing stock, supplies and practice facilities
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Following up outstanding accounts and assisting with administration
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Supporting practice marketing and community engagement initiatives
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Building positive relationships with clients, referrers, suppliers and other stakeholders
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Maintaining and improving practice systems and processes
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Contributing ideas that improve efficiency, client experience and team performance
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Supporting the culture and continued growth of Hurstville Physio Plus
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We're looking for someone who is:
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Personable and genuinely enjoys people - you will be one of the first people our clients see and speak to, so warmth, confidence and excellent communication are essential.
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Proactive and dynamic - we don't want someone who simply waits to be told what to do. We want someone who sees an opportunity, identifies a problem and thinks, "I'll sort that out."
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Organised and switched-on - you will be comfortable managing competing priorities, paying attention to detail and keeping things moving when the practice is busy.
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Professional and confident - you will represent our practice to clients, health professionals, suppliers and the local community.
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A team player - you'll work closely with our physiotherapists and administration team and contribute positively to the culture of the practice.
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Ideally, you will have:
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Previous experience in medical,



allied health, professional services, hospitality, customer service or administration
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Excellent verbal and written communication skills
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Strong computer skills and confidence learning new systems
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High attention to detail
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Excellent organisational and time-management skills
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Confidence handling payments, accounts and basic financial administration
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The ability to work independently while contributing strongly to a team
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Initiative, flexibility and a genuine willingness to help
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A commitment to providing an exceptional client experience
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Experience with physiotherapy, allied health, medical terminology or practice management software would be advantageous — but personality, attitude and initiative are just as important to us as experience.
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Join an established and respected physiotherapy practice
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Work alongside experienced musculoskeletal physiotherapists
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Be part of a friendly, supportive and professional team
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Have genuine input into how the practice operates and grows
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Opportunity to develop your skills across client service, administration and practice operations
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Flexible employment options for the right person
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Full-time, part-time or job-share arrangements will be considered
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The person matters
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We are looking for someone who will become a valued part of Team Physio Plus.
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If you're friendly, energetic, professional and someone who naturally takes initiative, we'd love to meet you.
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📌 Client Services & Practice Coordinator - Physiotherapy (New South Wales)
🏢 Hurstville Physio Plus
📍 New South Wales