Job Description
Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.
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Hastings Deering is looking for an experienced Foreman to join our Brisbane Field Service Team. This is a Permanent, Full-time, Monday to Friday role, leading a team of Field Service Fitters who provide onsite support and maintenance solutions across Southeast Queensland. In this role, you'll play a critical part in delivering safe, efficient, and responsive service to our customers while supporting the development and performance of a highly skilled mobile workforce.
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Who are we and why work with us?
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Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
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We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
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When you join our team at Hastings Deering, you'll benefit from:
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Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, wellbeing and financial security.
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Training & Career Development - Opportunities for training, mentorship and career development specific to your role.
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Stable & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
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Leadership Development - Access to ongoing leadership and professional development programs designed to help you grow your leadership capability.
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Global Opportunities - Access to career opportunities at a regional, national and international level through our global Sime network.
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Health & Wellbeing Support - Employee Assistance Program, discounted private health insurance, free health checks and wellbeing initiatives.
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Team & Culture - Join a supportive and collaborative team with regular team events and a strong focus on connection and engagement.
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Parental Leave - Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
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Insurance Benefits - Salary continuance insurance.
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As a Foreman, you will:
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Lead & Develop Teams - Provide leadership, mentoring and coaching to a team of Field Service Fitters, fostering a high-performance and customer focused culture.
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Drive Safety Excellence - Champion safe work practices and ensure compliance with Hastings Deering and customer site safety requirements.
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Coordinate Field Resources - Manage technician schedules, labour allocation and field service priorities to ensure timely and efficient service delivery.
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Support Customer Outcomes - Partner with customers and internal stakeholders to ensure equipment issues are resolved quickly and professionally.
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Provide Technical Guidance - Assist field technicians with complex diagnostics, troubleshooting and failure analysis across a range of Caterpillar equipment.
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Optimise Service Delivery - Monitor workload, response times and productivity to ensure customer commitments and operational targets are achieved.
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Continuous Improvement - Identify opportunities to improve processes, service efficiency, team capability and customer experience.
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Collaborate Across the Business - Work closely with Service Advisors, Planners, Parts, and other operational teams to deliver seamless customer support.
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About You
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A successful teammate will have experience in:
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Trade Qualification & Experience - Trade qualified Diesel Fitter with significant post trade experience working in a field service environment.
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Industry Background - Experience in mining, construction, heavy earthmoving, or related industries supporting mobile equipment fleets.
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Leadership Capability - Previous experience leading, coordinating, or mentoring field based teams in a quick paced operational environment.
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Customer Focus - Strong commitment to delivering exceptional customer service and building trusted customer relationships.
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Diagnostic Expertise - Advanced diagnostic and troubleshooting skills across Caterpillar or similar heavy equipment.
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Planning & Organisation - Proven ability to manage competing priorities, coordinate resources, and adapt to changing customer requirements.
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Communication Skills - Highly developed communication and stakeholder management skills, with the ability to effectively engage technicians, customers, and internal teams.
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Systems & Technology - Strong computer literacy, with experience using service management and ERP systems such as Microsoft Dynamics AX being highly regarded.
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Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.
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📌 Field Service Foreman (Queensland)
🏢 Hastings Deering
📍 Queensland