Job Description
A career with endless opportunities is closer than you think!
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$79,000 to $85,000
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Friendly and Supportive team environment
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Attractive staff discounts across all our brands and stores
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Ongoing Training and Career development
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Are you passionate about providing complete patient care and delivering exceptional customer service? Are you excited about being a part of Australia's Largest Retail Pharmacy Group with over 17,000+ employees across more than 500 stores across Australia? Well, look no further! This is the start of that amazing career you have been waiting for!
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This is an exciting opportunity for a highly motivated, aspiring and customer focused Retail Manager to join our ever growing and well-loved family business. In this fast paced, multifaceted role, you are required to perform tasks to the standards expected to deliver the highest level of customer service.
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Your principal duties and tasks will be to:
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Manage the day-to-day retail operations of the store to ensure it runs smoothly and efficiently whilst optimising profits.
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Ensure the delivery of customer service is of a high standard at all times to assure customer satisfaction.
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Ensure customer enquiries are handled in a courteous, timely and accurate manner which can include advising them on product use.
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Manage levels of stock and purchases (non-dispensary) and maintain records for store related expenses.
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Promote the store's products and services including ensuring that pricing and display of products in store are compliant and kept up to date as per Buyer/Campaign instructions.
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Build and maintain customer rapport and loyalty.
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Address customer complaints about goods and services in a professional and timely manner and elevate to Owner or Area Manager as, and when, required.
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Interview, hire and induct new employees. Ensure employees are well-informed on current sales and promotions.
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Ensure front of pharmacy staff receive training in safe work practices and enforce these as necessary.
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Foster a spirit of teamwork and unity among employees and promote a positive working environment.
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Ensure front of pharmacy staff receive training in the store security procedures, comply with them and enforce these as and if necessary.
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Ensure compliance with health and safety legislation and the business' safety policies, directives, practices and procedures.
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All other duties related to the position of Retail Manager.
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Skills and Qualifications of Candidate
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Associate Degree, Advanced Diploma or Diploma qualification or 3 years of experience in lieu of formal qualifications. Bachelor degree or higher would be beneficial.
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At least 2 years of experience in high volume, fast-paced Retail Pharmacy. (More is advantageous).
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Strong conflict and resolution experience, and the ability to de-escalate situations.
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Proven ability in working towards sales targets and KPIs.
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Proven track record in building strong and effective relationships staff.
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You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
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Apply
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The successful applicant will be required to meet a satisfactory National Criminal History Check outcome.
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