Job Description
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Hands on approach ensuring restaurant, bar, events & room service are running smoothly
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Support wider F&B; Team with greeting, seating and serving guests in the restaurant & bar, making beverages, taking and delivering Room Service orders, set up and pack down of restaurant, bar and events spaces in a timely manner for each service period.
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Colleagues to follow shift routine checklists, ensure all tasks are completed with accuracy and encourage identification for areas of productivity improvement.
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Ensuring delivery of True Hospitality behaviours are demonstrated by making guests smile and building genuine connections
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Thorough understanding of the breakfast, lunch, dinner and beverage seasonal menus, conference & events packages, including dietaries and allergens
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Complete understanding and implementation of Holiday Inn Brand Standards.
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Represent & participate in any IHG F&B; forums, trainings, group calls or similar opportunities
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Encouraging suggestive selling at every prospect
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Be present at daily shift handover when required and attend weekly BEO meetings facilitated by the Conference & Events Executive
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Schedule and facilitate weekly check-in meetings with Supervisors, Team Leaders and F&B; Team Members
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Attend weekly check-in and work in progress meeting with the General Manager
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Responsible for managing F&B; colleagues shift rosters as per business levels and preapproved budgets.
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Thorough understanding of F&B; Payroll budget, attend weekly Payroll meetings with Finance to manage labour cost and ensure profitable F&B; operations
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Analyse guest insights, Medallia scores to identify and meet customer expectations.
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Seek market trends, analyse competition and implement best practises in F&B; operations.
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Analyse daily financial and management reports, to understand forward business demands, daily arrivals and explore opportunities to delight our guests.
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Responsible for ensuring all HR matters (including but not limited to disciplinary conversations, performance conversations, recruitment and terminations) are handled professionally, promptly and thoroughly.
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Report injury or illness arising from workplace activities, maintain compliance with all health, safety, and licensing requirements
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Responsible for the recruitment, training, development, mentoring and retention for the R&B; operations.
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Partner with Marketing department to drive F&B; promotional & marketing activities.
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📌 Food & Beverage Manager | Holiday Inn & Suites Geelong (Victoria)
🏢 Holiday Inn
📍 Victoria