Job Description
At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in********* and one of the Best Places to Work Medium & Large Size in Australia for ****, with an outstanding eNPS score of 68. And we're not stopping there.
n
As an IT Support Analyst, you will play a key role in providing reliable, responsive and customer-focused technology support. You will act as a first point of contact for users, helping resolve incidents and service requests, managing access and contributing to the smooth day-to-day operation of digital platforms and services. This role will be a fixed-term contract ongoing until 30 June, ****.
n
Requirements
n
What You'll Do
n
n
Provide first-line support to internal and external users.
n
Manage and resolve incidents, service requests and user enquiries.
n
Administer user access in line with established access management controls and processes.
n
Monitor support channels and respond to requests in a timely and professional manner.
n
Record, update and maintain accurate information across service management and knowledge management platforms.
n
Troubleshoot issues and elevate appropriately when required.
n
Work collaboratively with technical and operational teams to support timely resolution of issues.
n
Contribute to knowledge management, process improvement and support documentation.
n
Identify opportunities to improve service efficiency, user experience and operational processes.
n
Communicate clearly and professionally with a diverse range of stakeholders.
n
Support a positive,



inclusive and collaborative workplace culture.
n
n
What You'll Bring
n
n
Experience in a service desk, application support, technical support or digital operations environment.
n
Strong customer service and communication skills.
n
Experience managing incidents, service requests and user access.
n
Familiarity with service management and collaboration tools such as Jira, ServiceNow, Confluence or similar platforms.
n
Strong attention to detail and accurate record-keeping skills.
n
A structured approach to troubleshooting, prioritising and resolving issues.
n
The ability to work independently while collaborating effectively with technical and business teams.
n
The ability to quickly learn new systems, applications and processes.
n
A proactive mindset and genuine interest in continuous improvement.
n
Strong organisational and time-management skills.
n
A qualified, approachable and customer-focused attitude.
n
n
Benefits
n
Why You'll Love Working Here:
n
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
n
n
Extensive training and development opportunities that enable continual growth as part of your career planning.
n
Extensive discounts and benefits to maximise your money.
n
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
n
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
n
n
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
#J-*****-Ljbffr

📌 It Support Analyst (Queensland)
🏢 Centorrino Technologies
📍 Queensland