Job Description
MCJ Appointments is seeking an organised and customer-focused ICT Support Officer to provide administrative and operational support within the Information and Communications Technology unit of a large local government organisation.
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This part-time position is ideal for an experienced administrator who enjoys working in a technology environment. You will support purchasing, financial administration, records management, ICT assets and internal customer enquiries.
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Key Responsibilities
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Raise purchase requisitions and orders and reconcile supplier invoices.
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Assist with ICT budget preparation and expenditure monitoring.
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Prepare reports, presentations, correspondence, briefing notes and meeting minutes.
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Register and maintain ICT documentation using Council's records management systems.
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Create and maintain spreadsheets, databases and administrative records.
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Assist the service desk and wider ICT team with telephone and walk-in enquiries.
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Support the procurement and contract management of ICT products and services.
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Assist with hardware and software asset maintenance and management.
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Coordinate information and document ICT procedures and risk controls.
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Review administrative processes and user trends to identify improvements.
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Provide responsive and professional customer service to internal stakeholders.
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MCJ Appointments is seeking an organised and customer-focused ICT Support Officer to provide administrative and operational support within the Information and Communications Technology unit of a large local government organisation.
n
This part-time position is ideal for an experienced administrator who enjoys working in a technology workplace. You will support purchasing,



financial administration, records management, ICT assets and internal customer enquiries.
n
Key Responsibilities
n
n
Raise purchase requisitions and orders and reconcile supplier invoices.
n
Assist with ICT budget preparation and expenditure monitoring.
n
Prepare reports, presentations, correspondence, briefing notes and meeting minutes.
n
Register and maintain ICT documentation using Council's records management systems.
n
Create and maintain spreadsheets, databases and administrative records.
n
Assist the service desk and wider ICT team with telephone and walk-in enquiries.
n
Support the procurement and contract management of ICT products and services.
n
Assist with hardware and software asset maintenance and management.
n
Coordinate information and document ICT procedures and risk controls.
n
Review administrative processes and user trends to identify improvements.
n
Provide responsive and professional customer service to internal stakeholders.
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About You
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To succeed in this position, you will have:
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A qualification in Business Administration or equivalent relevant experience.
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Extensive office administration or ICT coordination experience.
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Competency using Windows, Microsoft 365, Microsoft Cloud and email systems.
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Strong written and verbal communication skills.




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Excellent planning, prioritisation and organisational ability.
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Robust customer service and complaint-handling skills.
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Good analytical and problem-solving capabilities.
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The ability to work effectively within a cooperative, cross-functional team.
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Strong stakeholder engagement and relationship-building skills.
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A current C Class driver's licence.
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Highly Desirable
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Previous public-sector or local government experience.
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Experience working within an ICT or technology environment.
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Exposure to ICT procurement, contracts, budgets or asset management.
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Experience with electronic document and records management systems.
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ITIL certification.
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At MCJ Appoitments, we value our team members highly. In addition to the benefits of your new employer, we offer you:
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A fortnightly pay cycle giving you access to your wages sooner rather than later
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A free Workplace Wellbeing Program which will provide you and your family with access to professional support services
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Dedicated consultants to give you all‐around support
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Be recognised as part of the team, and not just a number
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At MCJ Appointments we strive to create a place where everyone belongs, is valued, and has equal opportunity.
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We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with a disability.
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Additional information
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Local Council
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$***** per hour + Super
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6 month contract with possible extension
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