Job Description
Workshop Controller Reference Number - *************
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Workshop Controller
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Salary: Dependent on Experience
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Job Type: Full Time - Permanent
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Keep Our Workshop Moving
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At Wilsons, we don't just repair vehicles – we keep thousands of customers safely on the road every year. As one of the UK's largest family-owned motor retailers, representing some of the world's leading automotive brands, we're looking for an experienced Workshop Controller to lead the day-to-day operation of one of our busy workshops.
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This is an exciting prospect for an organised, motivated and customer-focused individual who thrives in a fast-paced environment and enjoys getting the very best from a team.
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What You'll Be Doing
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As Workshop Controller, you'll be responsible for ensuring the workshop operates efficiently, safely and profitably. You'll coordinate technicians, maximise productivity and ensure every customer receives an exceptional level of service.
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Your Responsibilities Will Include
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Planning and controlling the daily workshop schedule
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Allocating work effectively to maximise technician productivity and efficiency
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Monitoring work in progress to ensure deadlines are achieved
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Liaising with Service Advisors regarding repair progress and customer updates
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Ensuring high standards of workmanship and quality control
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Supporting technicians with technical queries where appropriate
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Monitoring workshop performance, efficiency and utilisation
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Helping to achieve departmental productivity and profitability targets
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Ensuring compliance with manufacturer standards and company processes
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Promoting a safe, organised and professional working environment
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Supporting, coaching and motivating the workshop team
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What We're Looking For
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We're looking for someone who can lead by example and remains calm under pressure.
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Ideally You'll Have
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Previous experience as a Workshop Controller, Senior Technician or Workshop Supervisor within a franchised dealership
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Strong technical understanding of modern vehicle systems
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Excellent planning and organisational skills
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The ability to prioritise workload in a busy environment
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Outstanding communication and leadership skills
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A proactive approach to problem solving
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A commitment to delivering excellent customer service
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A full UK driving licence is essential
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