Job Description
At My Guardian, we are looking for energetic, organised, and customer-focused professionals to join our growing Front Desk Engagement team.
n
This is a fast-paced frontline role where you will become the first point of contact for our clients, families, carers, and stakeholders. You will manage a high volume of inbound enquiries, provide exceptional customer service, and ensure calls and requests are efficiently directed to the right teams across the business.
n
We are looking for people who thrive in busy environments, can think quickly on their feet, and genuinely enjoy helping others.
n
This is a full-time onsite role in our office in Revesby, NSW.
n
The Role
n
As a Front Desk Engagement Officer, you will:
n
n
Manage a high volume of inbound calls and enquiries
n
Professionally triage and direct calls to the appropriate departments
n
Support clients, carers, families, and stakeholders with warmth and professionalism
n
Handle urgent and sensitive matters calmly and efficiently
n
Welcome visitors and support front-of-house operations
n
Monitor shared inboxes and assist with administrative support
n
Liaise closely with operational and clinical teams
n
Maintain accurate records and communication notes
n




Deliver a premium customer experience at every interaction
n
n
What We're Looking For
n
n
Previous experience in customer service, reception, contact centre, or phone-based support roles
n
Exceptional communication and interpersonal skills
n
Ability to multitask and manage competing priorities
n
Strong problem-solving and organisational skills
n
A calm, professional, and friendly approach under pressure
n
High attention to detail and confidence using multiple systems
n
Experience within aged care, healthcare, NDIS, or community services is highly regarded
n
n
Why Join Us?
n
n
Join one of Australia's fastest-growing aged care and disability providers
n
Work from our newly refurbished Sydney Olympic Park head office
n
Supportive and energetic team culture
n
Genuine career progression opportunities
n
Team events, Friday lunches, and a vibrant office setting
n
Be part of an organisation making a real difference in people's lives
n
n
This is a fantastic opportunity for someone who enjoys being at the centre of a busy operation and takes pride in delivering outstanding customer service every day.
n
18 August ****Sydney Olympic Park New South Wales, Australia
#J-*****-Ljbffr

📌 Front Desk Engagement Officer (Sydney)
🏢 Ngare Employment Solutions
📍 Sydney