Job Description
The Quest Kelvin Grove, is a 4.5-star property located in Kelvin Grove, Brisbane, we are currently seeking a Casual Guest Services Assistant to join our team.
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Previous experience in hospitality or hotel front office (preferred but not essential). Experience with sales would also be attractive.
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Key Responsibilities:
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Manage guest check-in and check-out procedures
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Handle reservations and booking enquiries
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Process payments and maintain accurate records
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Respond to guest requests and resolve issues in a timely manner
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Communicate effectively with housekeeping and management teams
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Assist with room inspections to ensure rooms meet hotel standards
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Help monitor and manage inventory and supplies
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Requirements:
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Previous experience in hotel front desk or hospitality reception
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Familiar with hotel management systems (e.g. RMS or similar property management software)
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Strong communication and customer service skills
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Ability to multitask and work in a fast-paced environment
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Good computer skills and attention to detail
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Willingness to assist with room checks and inventory management when required
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What We Offer:
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Friendly and supportive working environment
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Prospect to work in a growing hospitality business
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