Your day-to-day OUR PEOPLE Room to Have a Great Start · Ensure you review and comprehend your job description, ask questions if unsure about your job role expectations.
Room to be Involved -Provide feedback and share your views, participate in departmental meetings, briefings, read the hotel/corporate newsletters.
-Participation in the employee surveys and assist with continuous improvement activities.
-Review Guest Surveys (HeartBeat) and support team on improvement initiatives -Participate in a local community activity at least once per annum.
Room to Grow · Participate in regular discussions with your Manager/Supervisor regarding your Performance and future career path · Attend and participate in IHG's training and development programs Room for You · Rewarded and recognised for your contribution and valuing the importance of your work.
What we need from you Required Skills • A high energy level and a passion for guest service • A passion for delivering superior results • Have the ability to take ownership of leading the team, ensuring guest satisfaction and seamless execution of event as per guest's requirements.
• Previous experience in a hotel or similar environment is highly desirable.
• A true passion for food beverage, the hospitality industry and exceeding guest expectations.
• A team player with a positive, can do attitude and solid drive for results whilst working closely with the Food Beverage Attendant colleagues.
• Proactive with problem solving and making smart decisions.
• Highly developed interpersonal and excellent communication skills.
• Ability to work across a range of outlet areas during each shift, multi-tasking and prioritising is essential.
• Well organised, planning in advance, ability to adapt and work within operational situation changes.
• Holds a valid Responsible Service of Alcohol and Food Handlers certificates.
• Commitment with flexibility to work a rotational roster that includes early mornings starting at 6.30am, afternoons, late evenings when working in Conference Events sometimes until 1.00 am or 2.00 am, weekends and public holidays, are all part of the job expectations working in the hospitality industry.
• Current valid working rights in Australia.
Qualifications – either completed or currently studying; • Diploma in Hotel or Hospitality Management and/or • Bachelor's degree in Hotel Administration, Business Administration or equivalent Experience • Minimum 2 years of demonstrated high quality guest service experience • Experience working with a diverse team of Food Beverage Attendants and demonstrated leadership capabilities • Competent using Point of Sale Infosys, Property Management System Opera V5, Futurelog ordering sytem How do I deliver this?
Number of employees supervised • Direct - Food Beverage Attendants Key Metrics Completion of Assigned Tasks and Projects • Cost Savings measures • Meeting deadlines • Hotel Guest Love Performance Metrics • Brand Standards • Performance Development Review • Guest Satisfaction Survey • Annual colleague HeartBeat Survey