Job Description
Medical Receptionist & Administration Assistant
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Melbourne Theranostic Innovation Centre – North Melbourne VIC
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Full Time | 38 Hours Per Week
n Monday to Friday | Rotating Roster between 7:30am and 5:00pm
n Immediate Start Available
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Full-time and part-time applications are encouraged.
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About MTIC
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Melbourne Theranostic Innovation Centre (MTIC) is a leading specialist healthcare provider delivering advanced PET/CT imaging, theranostic treatments and clinical research.
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We combine innovative technology, clinical excellence and compassionate patient care, and pride ourselves on creating a supportive workplace where every team member plays an important role in the patient journey.
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Join our supportive team and become the friendly face our patients rely on from their very first interaction with MTIC.
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Learn more about our work at:
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About the Role
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We are seeking an experienced Medical Receptionist to support the daily operation of our specialist PET/CT and Theranostics clinics in North Melbourne.
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As the first point of contact for patients, carers, referrers and visitors, you will play a vital role in creating a positive patient experience while ensuring the smooth coordination of appointments, billing and administrative processes.
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This is a busy, patient-focused role suited to someone who enjoys working with people, thrives in a healthcare workplace, and takes pride in delivering exceptional service.
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Key Responsibilities
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Welcome patients, carers and visitors in a professional and compassionate manner
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Manage incoming telephone calls,



referrals and patient enquiries
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Schedule and coordinate patient appointments across multiple services
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Prepare and maintain accurate patient records and documentation
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Process Medicare claims, patient billing, EFTPOS transactions and account enquiries
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Confirm appointments and communicate preparation instructions to patients
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Liaise with referring practitioners and healthcare providers
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Provide administrative support to clinical, therapy and research teams
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Import and export medical images via PACS systems
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Maintain patient confidentiality and comply with privacy and clinic policies
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What We're Looking For
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Previous experience as a Medical Receptionist, Patient Services Officer, Booking Clerk, Medicare Administrator or Healthcare Administrator
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Experience managing patient appointments within a busy healthcare environment
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Experience with Medicare billing, patient accounts and EFTPOS processing
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Excellent communication and customer service skills
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Strong organisational skills and attention to detail
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Confidence using medical software and learning new systems
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A warm, professional and patient-centred approach
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Reliability, professionalism and a commitment to confidentiality
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Ability to work collaboratively within a multidisciplinary team
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Highly Regarded
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Experience in Radiology, Nuclear Medicine, Medical Imaging, Specialist Clinics or Hospital Outpatient Departments
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Experience using RIS and PACS systems
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Experience using Visage RIS
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📌 Medical Receptionist & Administration Assistant (Victoria)
🏢 Melbourne Theranostic Innovation Centre
📍 Victoria