Job Description
Retail Supervisor | Lifeline
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Employment Term: Permanent Part Time (32.5 hours per week)
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Location: Mackay
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Remuneration: $***** p/hr + Super + NFP Salary Packaging ( s ave tax and increase your take home pay ) + commission program for high performers
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Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.
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Make a meaningful difference with Lifeline
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Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.
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A s a Retail Supervisor , you'll be encouraged to grow, develop and feel empowered , contributing to the meaningful work of Queensland's leading charity retail brand . Everyday our 120 stores across Queensland sell donated goods , giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.
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Let's make a meaningful difference, together.
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Your part in our Lifeline team
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Along with your passion for your local community and leading a store that provide s great customer service you will:
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Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
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Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets ar e achieved
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Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
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Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
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Identify issues and opportunities based on selling and customer feedback
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Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
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Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance
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What makes a difference for us
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To be successful for this role you will need to be/have:
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Available Monday - Friday
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Be passionate about Lifeline and be able to articulate its purpose
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Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
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Ability to deliver a high level of customer service and exceed customer expectations
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Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
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Create a values driven, diverse and safe employment workplace that attracts, engages and retains skilled employees and volunteers
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Communicate promotional event information to maximise results
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Identify issues and opportunities based on trends and customer feedback
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Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives
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Strong problem solving and influencing skills
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Ability to use a retail business systems, POS and Microsoft Office
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What makes a difference for you?
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NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
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Staff Discounts: Participation in our team member purchasing program
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A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
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12 weeks paid parental leav e and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
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Diversity and inclusive leave , offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
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Career development opportunities to challenge yourself, grow and make a meaningful difference
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Flexible work arrangements to support work-life balance
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A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
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We'd love you to be part of our UnitingCare family
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Joining our Lifeline, team, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospi
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📌 Shop Supervisor (North Mackay)
🏢 unitingcareqld
📍 North Mackay