Quest Robina is hiring!
We're not your standard hotel and we're not looking for a standard hire.
Our pet-friendly property in Robina does things a little differently.
Yes, we check guests in and out... but we also remember guest names (and dog names), anticipate on challenges before they become problems, and genuinely care about the experience people have before, during, and after their stay.
We're on the lookout for a full-time, Part time or Casual Guest Service Agent which is adaptable for the right candidate.
We are looking for someone who brings initiative, a team-first mindset, and the kind of attitude that makes both our guests' and team's day a little easier.
There's no long list of must-have experience here; if you've got the right mindset, we can teach the rest.
What you'll be doing:
Running the front desk like it's your own (with support, of course)
Creating smooth, friendly, and memorable guest experiences from check-in to check-out
Handling reservations, enquiries, and the occasional curveball with confidence
Keeping things organised, accurate, and one step ahead




Working closely with other departments to keep everything ticking
What we're looking for:
A proactive team player who doesn't wait to be told what to do
Someone who takes ownership and shows initiative
A calm, solutions-focused approach (because hospitality can be unpredictable)
Strong communication skills and attention to detail
A genuine interest in people and ideally, a soft spot for pets
The non-negotiables:
Availability to work a rotating roster across weekdays, weekends, and public holidays between 7am to 11pm
Full working rights in Australia
Willingness to learn, adapt, and be part of a close-knit team
A couple of things to note:
We like to understand how people think and work, so as part of your application, please include:
A cover letter
Your Myer-Briggs personality type
A short explanation of how this contributes to your success in a role like this
Applications are only considered via SEEK.
Have any questions about the role or the property?
Feel free to reach out ******

📌 Guest Service Agent (Gold Coast)
🏢 Quest Apartment Hotels
📍 Gold Coast