Job Description
Craigieburn Sporting Club is seeking a friendly, self-motivated and experienced Gaming Supervisor to lead our gaming team and help deliver an outstanding experience for our members and guests.
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This is primarily a full-time position; however, casual opportunities are also available for suitable candidates.
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ABOUT CRAIGIEBURN SPORTING CLUB
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Craigieburn Sporting Club is a busy, community-focused venue offering a bistro, members bar, functions, entertainment and an 18-hole golf course. We are proud to support local sporting clubs, charitable organisations and community initiatives.
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ABOUT THE ROLE
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Reporting to the venue management team, you will oversee the day-to-day operation of the gaming room. You will lead by example, support and train team members, maintain a welcoming environment and ensure all gaming operations comply with VGCCC requirements and Club policies.
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Applicants must be available to work a rotating roster that includes weekdays, weekends, evenings, late nights and public holidays.
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KEY RESPONSIBILITIES
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Supervise the day-to-day operation of the gaming room
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Lead, support and motivate gaming team members during each shift
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Deliver friendly, professional and attentive service to members and guests
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Ensure compliance with VGCCC regulations, responsible gaming requirements and the Club's Responsible Gambling Code of Conduct
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Promote responsible gaming practices and respond appropriately to signs of gambling harm
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Support the Club's self-exclusion procedures and maintain confidentiality
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Complete gaming payouts, cash handling, floats and reconciliations accurately and securely
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Monitor the gaming floor and respond promptly to machine, customer or operational issues
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Complete shift reports, incident reports and other required records
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Assist with staff induction, training and ongoing performance development
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Maintain high standards of presentation, cleanliness, safety and security
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Work collaboratively with management and other departments to support smooth venue operations
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Respond professionally to customer enquiries, feedback and complaints
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ABOUT YOU
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You will be a confident and approachable supervisor who enjoys working with people and leading a team in a busy hospitality environment.
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Previous gaming, hospitality or venue supervisory experience
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Current Responsible Service of Alcohol certification
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Current Responsible Service of Gaming training
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Current Victorian Gaming Industry Employee license
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Sound knowledge of current VGCCC regulations and responsible gaming requirements
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Excellent customer service and communication skills
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Experience with gaming operations, cash handling and balancing
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The ability to remain calm and make sound decisions in a busy environment
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Solid attention to detail and a commitment to compliance
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Flexible availability across days, evenings, late nights, weekends and public holidays
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Professional presentation and a positive, hands-on attitude
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WHAT WE OFFER
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Full-time employment within a busy community-based club
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Casual opportunities for suitable candidates
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A supportive and friendly working environment
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A varied leadership role with opportunities to develop your skills
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#J-*****-Ljbffr

📌 Gaming Supervisor (South Australia)
🏢 Craigieburn Sporting Club
📍 South Australia