Job Description
Our client is a fast-growing, global renewable energy company specialising in residential solar and battery energy storage solutions. They are seeking an experienced After-Sales Service Engineer to support the residential solar and battery business in Australia (Sydney).
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This role is critical in ensuring system reliability, customer satisfaction, and the delivery of high-quality after-sales technical support across installed systems.
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Key Responsibilities:
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1) After-Sales Technical Support
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Provide technical support for residential solar PV and battery energy storage systems via phone, email, and on-site service.
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Diagnose system faults, conduct root cause analysis, and implement corrective actions.
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Support installers and end customers with system operation, troubleshooting, and performance optimisation.
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2) Field Service & Commissioning
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Perform in office commissioning, fault diagnosis, and system optimisation in accordance with Australian standards and safety requirements.
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Support warranty-related activities, including coordination of repairs, replacements, and spare parts.
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Conduct technical inspections and field service visits as required.
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3) Customer Communication & Reporting
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Act as a professional technical point of contact for customers and installation partners.
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Communicate technical concepts clearly to both technical and non-technical stakeholders.
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Prepare service reports and documentation, providing structured feedback on product performance and recurring issues.
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Collaborate with internal technical support, product, and engineering teams to resolve complex technical issues.
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Participate in product training and ongoing technical development.
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Deliver technical guidance or after-sales training to installers and partners when required.
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Job Requirements:
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Minimum 3 years' experience in after-sales service, technical support, or field service engineering within the residential solar and battery sector in Australia.
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Hands‐on experience with residential solar PV systems, inverters, and battery energy storage solutions.
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Strong diagnostic, troubleshooting, and problem-solving capabilities.
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Customer-focused mindset with the ability to communicate technical information effectively.
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Ability to work independently and manage field-based activities.
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Valid Australian driver's licence and willingness to travel to customer sites.
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Relevant technical qualification (e.g. Electrical Engineering, Renewable Energy, or similar) is highly regarded.
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📌 After Sales Service Specialist (New South Wales)
🏢 PDR Group
📍 New South Wales