Job Description
About the role
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We are seeking a highly motivated and experienced Cafe Assistant Manager to join our team at the Coolangatta Surf Club in Coolangatta, QLD. In this full-time salaried role, you will play a pivotal part in the day-to-day operations of our busy cafe, Board Short Barista assisting the Cafe Manager in ensuring efficient and exceptional customer service.
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What you'll be doing
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Assisting the Cafe Manager in overseeing all cafe operations, including staff rostering, stock control, and cash management.
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Providing exceptional customer service and managing customer inquiries and complaints
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Ensuring the cafe's high standards of cleanliness, food safety, and presentation are maintained
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Providing hands-on support in the cafe, including barista duties, food preparation, and serving customers
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Coaching and mentoring the cafe's team of Baristas and Cafe Assistants
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Assisting with administrative tasks such as stock ordering, invoicing, and reporting
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What we're looking for
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Minimum 2 years' experience in a similar cafe assistant manager or supervisory role
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Solid customer service skills and the ability to provide a welcoming and efficient cafe experience
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Excellent barista skills and experience in food preparation
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Demonstrated experience in staff management and coaching
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Strong problem-solving and decision-making abilities
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Excellent time management and organisational skills
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A passion for the hospitality industry and a commitment to delivering high-quality service
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What we offer
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At the Coolangatta Surf Club, we pride ourselves on our positive and supportive team culture. We offer a range of benefits, including competitive salary, opportunities for career development. We also provide a range of health and wellbeing initiatives to support our employees.
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About us
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The Coolangatta Surf Club is a vibrant and popular destination located in the heart of Coolangatta, Queensland. Board Short Barista Cafe is a hub for the local community, offering exceptional food, coffee, and a relaxed beachside atmosphere. We are committed to providing an outstanding customer experience and creating a great place to work for our team.
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