Job Description
Customer Service Officer
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CWM Homewares | Rowville, VIC | Full-Time, Permanent
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About Us
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CWM Homewares (C.W. Marketing Pty Ltd) is a leading Australian homewares importer, distributor and wholesaler based in Rowville, VIC. We supply quality homewares and lifestyle products to major retailers, independents and online marketplaces across Australia and New Zealand.
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The Role
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We're looking for an experienced Customer Service Officer to join our Sales team. You'll bring a young-at-heart, vibrant, can-do attitude to a fast-moving environment where no two days look the same.
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In this role, you'll assist the Customer Service Team Leader with order entry, Zendesk, freight queries, claims processing, SOH reporting, submissions and price file management on a daily basis.
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You'll report to the Customer Service Team Leader as part of a team of two, working closely together to support the wider business.
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What You'll Be Doing
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Processing customer orders across all channels (portal, email, EDI) same-day, with 100% accuracy
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Managing customer email enquiries and Zendesk tickets - stock, orders, back-orders, portal issues and training
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Resolving freight delivery queries via the Direct Freight portal
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Processing customer claims, returns and short shipment enquiries within tight turnaround times
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Running weekly SOH reports and daily/weekly retailer reports (Temple & Webster, DJ Drop Ship)
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Creating retailer submissions, dropship pack files and managing customer price files
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Supporting the wider team with showroom presentation, office coordination and ad hoc admin
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What We're Looking For
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Essential:
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Minimum 2 years' experience in customer service, order management or sales support
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Experience with Zendesk or similar CRM/ticketing platforms
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Confident using freight portals (Direct Freight or similar)
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Strong order entry and claims processing background
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Advanced Microsoft Word, Excel and Outlook skills
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Solid knowledge of Pronto or a similar ERP system
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Highly Regarded:
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Experience with retailer submissions, price files and dropship pack creation
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Background in wholesale, distribution or homewares
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What We Offer
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A full-time, permanent role in an established and growing Australian business
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Competitive salary, negotiable on experience
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In office parking, Rowville location with Eastlink access
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A supportive, close-knit team where your contribution is genuinely valued
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A vibrant, fast-paced workplace with a genuine can-do culture
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CWM Homewares is an equal opportunity employer. We welcome applications from all backgrounds.
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📌 Customer Service Officer (South Australia)
🏢 seek.com.au
📍 South Australia