Job Description
Perhaps you are currently working as an Employment Consultant but would enjoy a role with more of an administration focus? What's important is that you have high attention to detail and have a passion for ensuring quality and integrity in everything they do.
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The Workforce Australia team in Bunbury, WA is looking for an Administration Assistant to join the team in a unique role supporting the Bunbury caseload.
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As the first point of contact for participants, employers, and visitors, you will play a key role in delivering a positive customer experience. This role combines reception, customer service, participant servicing, calendar management, and administration support, while working closely with Employment Consultants to help deliver quality services and outcomes.
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This opportunity is ideal for someone who thrives in a fast-paced environment, can effectively manage competing priorities, and enjoys supporting both participants and the wider team.
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Responsibilities
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Deliver exceptional customer service as the first point of contact for participants, employers, and visitors.
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Manage incoming calls and enquiries in a skilled and timely manner.
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Support Employment Consultants with participant servicing and administrative tasks.
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Manage appointment bookings, calendars, and participant scheduling.
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Assist with participant engagement activities, including appointment reminders and follow-up calls.
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Maintain accurate participant records and complete administration in line with compliance requirements.
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Effectively prioritise tasks and manage competing demands.
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Contribute to a positive customer experience and support the Bunbury team to achieve outcomes.
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About You
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Strong customer service and communication skills.
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Excellent time management and organisational abilities.
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Ability to prioritise workload and adapt to changing demands.
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Confident managing a busy reception area and phone enquiries.
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Strong administration and computer skills.
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Team-focused with a proactive and positive approach.
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Committed to delivering a high-quality participant experience.
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To be considered, you will have...
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Eligibility to work in Australia
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A current driver's licence and a comprehensively insured vehicle
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A MyGovID (Standard level)
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Willing to complete a National Police Check
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Able to pass a Working with Children Check
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Available to work Full-Time Monday to Friday 8:30am - 5:00pm
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The work you do is Momentous! Enjoy our employee benefits...
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EAP | Employee Wellbeing Program
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Purchased Annual Leave
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Paid Parental Leave
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Service recognitions
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APM Family Hub
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Maxxia | Vehicle salary packaging
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At APM we are strengthened by diversity. We are committed to providing a work workplace in which everyone is included, treated fairly and with respect.
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We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with disability.
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